Original title: [ITEM ISSUE] Freud Journal - 3rd Week, Weekly Goal: 8 Chair & Title bags - Lost items
Posted 10-08-2014 12:05 AM by eddiemanman
SO I decided to open my chair bag which I got from a previous event to store my chairs. I oened it and put in 7 chairs. Then I continued to complete the 3rd week weekly Goal by killing Hilla. Then, after I recieve my rewards. I check my inventory and I have two closed chair bags, even tho I have already opened one and put in seven chairs. I opened one of the chair bags, and it is empty. I tried opening the other one but It says i could have only one per character. So yea, I lost 7 chairs. Any ideas guys?
Character Name: Priestlyness
Character Level: 209
Character Job: Bishop
Time: October 8, 12:30 AM
Chairs Lost in 8 Chair Bag: Pink Zakum chair, Giant PinkBean Cushion, Amoria Love seat, Red round chair, Dragon (Abyss) Chair, Cake Chair, I cant remember my 7th chair.
I received my old chair bag from the previous event that gave out eight chair bag as reward (I dont remember name of event)
Second Ticket Sent By Me: Thank you for responding to my previous ticket (2129444). While we do greatly appreciate the maple point compensation, we still would all rather have our chairs back, even if it will take some time. I speak not only for myself, but for all who have had their chairs or titles taken. On behalf of the friends in my buddy list who have experienced the same issue, I urge you to keep working on recovering all lost titles and chairs. Thank you very much.
Response from GM Mertsul: Thank you for contacting Nexon America Customer Support. I appreciate you reporting this information. However, after checking your account records, our system indicates this account has already been compensated. As such I will be unable to provide you with additional compensation for this issue. I apologize for any inconvenience. Have a nice day.
1. I HAVE NOT ASKED FOR COMPENSATION, BUT RETURN WHAT WAS OURS. OUR CHAIRS.
2. I HAVE NOT RECEIVED ANY MAPLE POINTS OR COMPENSATION WHATSOEVER.
3. I SIMPLY ASKED FOR THEM TO CONTINUE TO TRY TO RECOVER ITEMS.
Update: It has now been a whole week, or 5 business days (not including thanksgiving) and I still have not received any of my chairs back, or compensation (maple points) as promised. Man nexon cmon..
Update: I contacted Live Support just couple mins ago (Oct 16)and I have finally received a 25k maple point compensation. Although it isnt much and it will in no way shape or form compensated for any of the lost event chairs, I'm just glad to see there are some real GMs out there. SHOUTOUT TO GM CYNDNET, IF YOU GUYS HAVE BEEN WAITING A LONG TIME FOR COMPENSATION, I RECOMMEND TALKING TO LIVE ASSISTANCE AND TRY TO GET GM CYNDNET. Oh, and bad news, he also told me once an item is lost, it will most likely not be coming back to our accounts.
To those experiencing this issue, please follow the Bug Reporting Guidelines, and post your issue in this thread. You can also edit your post if you already did made a post in this thread.
Please make sure to provide which character you are experiencing this issue with (include IGN, level, job/class, and world). Make sure to include the details of how and when you lost the items (either chairs, titles, or both). List the chairs and/or titles that you lost, if you can remember them. Include as well whether you have the 8 Chair Bag and/or 8 Title Holder before obtaining these rewards from [Freud's Journal] Arnello's Weekly Goal - 3rd Week event. If you can recall, where/when did you get your 8 Chair Bag and/or 8 Title Holder items (not the one from this event)?
Last edited by eddiemanman; 10-16-2014 at 04:56 PM. Reason: Added a note.