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Nina pentacle Mount perm Mount vanishing after use
Third time using this Mount , each time after server chack, the mount vanish from my mounts list,
tried asking for help from support:
Thank you for contacting us again and I'm sorry if you feel that way. I have already asked our Game Team to re-investigate this issue however, the results were the same, they are unable to verify the issue. Due to this, I apologize but there's no way for us to retrieve the item and we are unable to provide any compensation on your account. Please be advised that further attempts in sending us a ticket with the same issue will result to the same answer. I will be closing this ticket now and should there be any other issues or questions regarding the game, feel free to contact us again. You may also visit our Support Page if you encounter other issues.
I apologize for the inconvenience that this has caused you and thank you for your patience and understanding.
Nexon America Inc."
each time same answer, they say the techinicians chacked my account, and they didn't find anything wrong.
clearly the meintanance or updating deleting the mount or it buged, why you guys can't fix it? or at list compensate?