[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.

Hello my name is Clantafamo

Comments

  • AlexFAlexF
    Reactions: 2,755
    Posts: 660
    Member
    edited April 20
    AKradian wrote: »
    RailBird wrote: »
    The thing that bothers me the most about this, or any similar case for that matter, is that Nexon refuses to give their evidence for banning someone just because "that's the policy".
    The FIRST thing they should do after banning someone is handing them the evidence. All they're doing now is creating an unnecessary shady situation where it's Nexon's word against someone else's.
    In my opinion, the only thing Nexon's achieving right now is damaging their own image. If there's any hard evidence that justifies this ban, show it, so people can let it rest.

    They don't want to give their evidence because it might tell hackers what gave them away.
    Example:
    Police: "We know it was you because we found your fingerprints on the murder weapon!"
    All other murderers: "Note to self: always wear gloves."

    However, I believe that in most cases, Nexon showing their evidence would only serve as a deterrent, because it would show just how much info they collect and how nothing escapes their eye. Surely they can say more than "we investigated, and you were involved" without giving anything away.

    Exactly,

    Considering that a lot of the exploits get auto banned after they are discovered, I could not see the issue with sharing some of the evidence.

    To the OP,

    I would PM Arwoo with your evidence because any IGN or not would get removed. I hope this gets resolved so you can continue to have fun.
  • ZeroByDivideZeroByDivide
    Reactions: 360
    Posts: 3
    Member
    edited April 20
    As someone who did multiple Lucid attempts with Clanta, I can 100% vouch for his legitimacy. There's no chance that Clanta participated in the aforementioned exploit, as all of the times he cleared the boss were either streamed or recorded by one or more of his party members. The amount of droplet stones in his inventory correlates with the amount of documented Lucid clears. The reason I know he didn't clear the boss before the first documented clear, is because he used to be in my Lucid party, which was unsuccessful until much later.
    AmityVRaikyuDargonKnighttMageOfBattles
  • AmityVAmityV
    Reactions: 425
    Posts: 3
    Member
    edited April 20
    To Nexon, MS Team, and Arwoo:

    If he has exploited, please show some transparency with the "evidence" against his case; as Akradian mentioned, it helps to put the community's mind at ease.

    If he is telling the truth that he is innocent (and I, as well as many others, believe he is), his case is deserving of a thorough re-investigation. All pieces of his evidence are pointing to a false ban. As Clanta mentioned, he has streamed many many hours of his progression in Reboot. It is incredibly discouraging for legitimate players in the community to see that their efforts could vanish overnight for exploits they did not do.

    If it isn't too much to ask, please forward this to those of your team who have access to the game files, and take a thorough look at this account. We understand some of the team members may not be players in the game or may not be familiar with some of the content - please reach out if you need any clarifications on what Clanta has provided, I am sure many on the forum would be happy to help. We understand this is only one player's plea, so we do appreciate your efforts and time invested into his case.
    Raikyu
  • klatyklaty
    Reactions: 200
    Post: 1
    Member
    edited April 20
    To Nexon,
    You wanted to know how to improve your relationship with the community and increase transparency behind the scenes. Well this is how you do it. Show us, the community, that you are more than what we say you are.
  • EtrayoEtrayo
    Reactions: 545
    Posts: 8
    Member
    edited April 20
    Yet people like Ying are still able to play just fine lol. Nexon, where is the transparency and communication?
  • YunaBeSaidYunaBeSaid
    Post: 1
    Member
    edited April 20
    Maybe have a 3rd party be shown the evidence without revealing it to the public. Then it's Nexon's word & trusted 3rd party's word
  • ArwooArwoo
    Reactions: 2,855
    Posts: 115
    Administrator, Nexon
    edited April 20
    Greetings Clanta,

    As stated through various private messages, conclusive evidence was found from looking through each case extensively.
    Please note that the forums is not a platform to dispute case by case bans.

    As players have mentioned in this thread, there are various reasons as to why we do not publicly share the evidence:

    1. We wish to ensure fair treatment for all players whether they're vocal or nonvocal. Presenting an individual case to the public doesn't give the case entitlement over others. For a widespread issue such as this, we gave equal attention for all accounts banned from the Arcane Umbra exploit.

    2. We don't promote public defamation. Making an example out of a player is not a method we endorse to deter players to follow the rules. By presenting the evidence of banned individuals publicly, we'd be encouraging peers to attack and harass individuals found guilty.

    3. Bans and ban appeals are between the investigations team and the individual that was banned. The community at large is not the jury that decides whether the banned are innocent or guilty. The reason for this is because evidence presented by the appealing player will always be skewed towards their favor. Due to this, the community team would need the evidence and proof acquired by our investigations team and that evidence cannot be made public for the reasons stated above.

    Again, the forums is not a platform for more answers in regards to a ban or to appeal a ban.
    bumbertyrMaplerOver9000AlexFMegaScienceNeospectorSparkleeMicrosoftInvulgoSkyTheDestroyer
  • AmityVAmityV
    Reactions: 425
    Posts: 3
    Member
    edited April 20
    Arwoo wrote: »
    Greetings Clanta,

    As stated through various private messages, conclusive evidence was found from looking through each case extensively.
    Please note that the forums is not a platform to dispute case by case bans.

    As players have mentioned in this thread, there are various reasons as to why we do not publicly share the evidence:

    1. We wish to ensure fair treatment for all players whether they're vocal or nonvocal. Presenting an individual case to the public doesn't give the case entitlement over others. For a widespread issue such as this, we gave equal attention for all accounts banned from the Arcane Umbra exploit.

    2. We don't promote public defamation. Making an example out of a player is not a method we endorse to deter players to follow the rules. By presenting the evidence of banned individuals publicly, we'd be encouraging peers to attack and harass individuals found guilty.

    3. Bans and ban appeals are between the investigations team and the individual that was banned. The community at large is not the jury that decides whether the banned are innocent or guilty. The reason for this is because evidence presented by the appealing player will always be skewed towards their favor. Due to this, the community team would need the evidence and proof acquired by our investigations team and that evidence cannot be made public for the reasons stated above.

    Again, the forums is not a platform for more answers in regards to a ban or to appeal a ban.

    Thanks for the reply Arwoo. What would you recommend a player do if he was innocently, permanently banned and his tickets are being answered with automatic replies and his live chat gets closed the moment he says hi.

    Please advise. Thanks in advance for your time.
    MaplerOver9000Vimi
  • MicrosoftMicrosoft
    Reactions: 730
    Posts: 17
    Member
    edited April 20
    Well, this is my theory.

    Maybe you didn't abuse this exploit as much as other players did.

    Maybe you were like "Hmm, I wonder if the exploit would work with Lucid" and then proceeded to use the exploit in offline mode after the Lucid clear with your friends.

    Maybe when you "tested" it, you saw it worked when you respawned again in the map with a brand new music box but didn't attack it and just logged out without getting the drops.

    Maybe you thought that doing it that way, you wouldn't get you banned because you didn't attack the box or got any extra drops. Right?

    If this is what happened and Nexon, after reviewing your account, found out that you spawned in that map more than once in a short period of time (when it is only possible to spawn once a week legitly), even though you didn't abuse the exploit like other players who got banned did, then sadly you deserve a ban because you tested an widely known exploit.

    Sadly, if you "test" a known exploit you are technically exploiting even if you don't get anything from it. Unless you are the first one discovering it and reporting it to Nexon, you are technically exploiting and can get banned because of it.

    But we will never know for sure because there is no way for you to prove it (a SS/Video from a previous stream is not a reliable proof) and Nexon won't release any details.

    Streaming is not proof of being legit. I added you to my buddy list a year ago and I've seen you online in-game while your stream is offline. Of course, I'm not saying you were hacking but unfortunately, we have no way to know for sure.

    If you are truly innocent, it is sad that this happened to you. If something like this happens to me, I would just quit and charge back as much NX as I possibly can and never come back.

    However, if you really exploited, then I hope you learn from this experience. It is unfair to get special appeal privileges just because you are a streamer (Rhinne) and hopefully you'll come back and play legitly this time.
  • AKradianAKradian
    Reactions: 19,150
    Posts: 2,650
    Member
    edited April 20
    AmityV wrote: »
    Thanks for the reply Arwoo. What would you recommend a player do if he was innocently, permanently banned and his tickets are being answered with automatic replies and his live chat gets closed the moment he says hi.

    Please advise. Thanks in advance for your time.

    The answer is simple: according to Arwoo and Nexon, it is not possible that someone was innocently permanently banned. If he was banned, and appealed, and the appeal was declined, then he is necessarily guilty.