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Unable to Open TakeOver reward

shroudedshrouded
Reactions: 330
Posts: 3
Member, Private Tester
edited July 28 in Bug Reporting
I'm unable to open the box that gives the royal hair coupon. When ever I try to open the box it says "You have already obtained this reward." I have completed the recent take over event so I am wondering if this is even a bug or not.

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Comments

  • RowlandRowland
    Reactions: 200
    Posts: 2
    Member
    edited July 27
    Same thing happened to me. Sent in a ticket already, u should take screenshots and do the same before the box expires btw.
  • AKradianAKradian
    Reactions: 25,345
    Posts: 3,630
    Member, Private Tester
    edited July 27
    Looks like a bug.
    They didn't properly reset all the data associated with the event, between the previous one and the current one.
  • RayKudaRayKuda
    Reactions: 1,065
    Posts: 44
    Member
    edited July 28
    Same problem here
  • StaplerMisfireStaplerMisfire
    Reactions: 200
    Post: 1
    Member
    edited July 28
    Same Here...

    Bug type:

    Brief bug summary: Unable to open TakeOver reward hair style box

    More details:

    (anything not included in the other sections of your report)

    Steps to reproduce:

    (if not covered in the summary)

    Character name: KnutaDut

    Character level: 208

    Character job: Shade

    World name: Luna

    Date and time of the incident: 7/28/17. I tried multiple times

    (mention your time zone if you aren't posting Pacific time)
  • WildNekoWildNeko
    Reactions: 810
    Posts: 28
    Member
    edited July 29
    Bug type: ?

    Brief bug summary: Unable to open the TakeOver Tier 1 Box (Maybe Tier 2 and 3 as well)

    More details:

    If you attempt to use the [TakeOver Tier 1 Box] in the same character where you opened the [TakeOver Tier 1 Box] of the previous TakeOver Event (June 21 - July 25), you will get this message:

    6wZeh
    http://imgur.com/a/6wZeh

    Steps to reproduce:

    >Complete enough daily rewards to unlock the TakeOver Tier 1 Box.
    >Receive it the same character where you opened the [TakeOver Tier 1 Box] of the previous TakeOver Event.
    >Try to use the box.

    Character name: xWildNeko

    Character level: 222

    Character job: Wild Hunter

    World name: Chaos

    Date and time of the incident: 07/29/2017 - 12:50 pm
  • PonPonPonPon
    Reactions: 1,150
    Posts: 53
    Member
    edited July 31
    Bug type: Event Bug

    Brief bug summary: Unable to open the second TakeOver Tier 1 Box from the second TakeOver Event.

    More details:
    Open the box and see this message: "You already received the reward!" from NPC Kibbles punch in the face, instead of receiving the Royal Hair Coupon.
    My character has already claimed the first TakeOver Tier 1 Box from the previous TakeOver event.

    Steps to reproduce:
    1. Reach 12 cumulative boxes from the TakeOver Event (season 2).
    2. Claim the TakeOver Tier 1 Box.
    3. Open it.
    4. Receive the notification of "You already received the reward!" instead of the reward.
    5. The box remains in the inventory after click OK, no rewards given (ok another slot has been occupied, RIP my inventory).

    Character name: zBlackwing

    Character level: 228

    Character job: Paladin

    World name: Galicia

    Date and time of the incident: 8:30AM, July 31st, 2017
  • MegaScienceMegaScience
    Reactions: 2,175
    Posts: 251
    Volunteer Forum Moderator
    edited July 31
    Thank you for the report. This has been forwarded.
  • MarkswomanSpinMarkswomanSpin
    Reactions: 610
    Posts: 6
    Member
    edited July 31
    Thank you for the report. This has been forwarded.

    I'm having the same issue for the Tier 1 AND Tier 2 boxes.

    Bug type: ?

    Brief bug summary: Unable to open the TakeOver Tier 1 box and Tier 2 box.
    More details:

    If you attempt to use the TakeOver Tier 1 Box in the same character where you opened the TakeOver Tier 1 Box of the previous TakeOver Event, you will get the message that "You've already received the reward!"

    Tier 1
    https://ibb.co/bsuds5
    https://ibb.co/ciF4zk

    Tier2
    https://ibb.co/cwnRek
    https://ibb.co/nspQ5Q
    https://ibb.co/bXbSKk

    Steps to reproduce:

    >Complete enough daily rewards to unlock the TakeOver Tier 1 Box.
    >Receive it the same character where you opened the [TakeOver Tier 1 Box] of the previous TakeOver Event.
    >Try to use the box.

    Character name: Veda

    Character level: 222

    Character job: Marksman

    World name: Windia

    Date and time of the incident: Tier2 box: 07/31/2017 - 11:30 pm edt


  • MarkswomanSpinMarkswomanSpin
    Reactions: 610
    Posts: 6
    Member
    edited August 3
    :'(
  • KaijiYoshikawaKaijiYoshikawa
    Reactions: 300
    Posts: 2
    Member
    edited July 31
    I'm having the same problem, hopefully it gets fixed in the next maintance!
  • ShadowXCoreShadowXCore
    Reactions: 200
    Posts: 2
    Member, Private Tester
    edited August 1
    There is a glitch in the TakeOver Tier box 1 where I can't open the box after claiming it. This has happened to several people, and it has been quite troublesome. Plz fix dis Nexon T_T. I've already sent a ticket for thiis.
  • ShadowXCoreShadowXCore
    Reactions: 200
    Posts: 2
    Member, Private Tester
    edited August 1
    Same here, I already had a chat with Nexons GMs, and sent in a ticket 2 days ago but still haven't gotten any response
  • SumiSumi
    Reactions: 830
    Posts: 11
    Member, Private Tester
    edited August 2
    same here cant open the box says i already received the reward for box tier 2

    Character name: Sumi

    Character level: 226

    Character job:Kinesis

    World name: Windia
  • RagRagRagRag
    Reactions: 300
    Posts: 6
    Member
    edited August 2
    Hello, Same Problem!!

    "You already received the reward!" in the tier 2
  • JulyJuly
    Reactions: 2,600
    Posts: 330
    Member
    edited August 3
    same...

    and no fix for that in this week maintenance.. =/
  • KaijiYoshikawaKaijiYoshikawa
    Reactions: 300
    Posts: 2
    Member
    edited August 3
    Yea still no fix after this maintenance :s
  • TriniTrini
    Reactions: 430
    Posts: 17
    Member, Private Tester
    edited August 5
    Bug type: Item

    Brief bug summary: Received the tier 1 box from takeover and won't open when trying to open it.

    More details: When i try to open the box it won't open and have a message saying 'you already received the reward' Here a screen to show the bug:

    504967Maple0129.jpg

    Character name: Trinityrant

    Character level: 230

    Character job: Xenon

    World name: Luna

    Date and time of the incident: 08/05/2017-04:00 pm CET
  • SouloSoulo
    Reactions: 400
    Posts: 6
    Member, Private Tester
    edited August 5
    Having the same problem
    Character Name: HeroStyies
    Level: 211
    Job: Phantom
    Date and Time: 8/05/2017, 4:30pm EST
  • ICEMAGEICEMAGE
    Reactions: 100
    Posts: 9
    Member
    edited August 6
    Same issue but with box number 2.
    Character Name: VampireShark
    Level: 218
    Job: ice/lightning archmage
    Date and Time: 8/6/2017, 9:22 a.m. est
  • giiiinnnnnnaaaagiiiinnnnnnaaaa
    Reactions: 500
    Posts: 10
    Member, Private Tester
    edited August 7
    I can't open my tier 1 or 2 boxes either. Whenever I try to open them they say "You already received the reward". Sent in a ticket to nexon. They said they would look into it.
    Character Name: GeeLady
    Level: 220
    Job: Kanna
    Date and Time: 8/7/17, 11:15am ct