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When you get a medal and don't open your medal ui tab, the medal won't be saved sometimes.
If you throw the medal before it can be saved it will be missing forever.
It happend to me once in windia with the root abyss medal. But currently hapend to me with the commerci medal. (if needed i can show that i completed the quest but missing the medal that was rewarded, accidentally throwed it before it could be saved
Character Name: WorthyKnight
Character Job: Dark Knight