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I got nothing from the box from hot week event

Reactions: 100
Post: 1
edited April 2018 in Bug Reporting
Bug type: Event Item

Brief bug summary: The box for Sunday from Hot week event didn't give me anything

More detail:
Right after the server time changed to Sunday 15th April, I got the event box and opened it. Somehow, the game immediately crashed and after I restarted the game, the box disappeared and there was none of the rewards in my inventory!

Steps to reproduce: Unsure.
1. Get the box from the event
2. Choose the gift for Friday (x2 EXP Coupon)as bonus gift

Character name: z2Tsugumi

Character level: 188

Character job: Phantom

World name: Galicia

Date and time of the incident: 2:00 ~ 3:00 am CEST time