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Can't buy at cash shop

Reactions: 300
Posts: 2
edited February 9 in Account Billing Support
Hello, I'm new to this game and therefore, a noob and I'm not sure if this is the right place to post this. I looked up if this had happened to someone else but it doesn't seem so. So here's what I did.

I bought 3 10€ (I'm European) paysafecards and redeemed them in the Nexon website for exactly 34,500 Prepaid NX. I logged onto Maplestory and tried to buy a Reg. Hair Coupon at the Cash Shop. All I got was a message that said: "Due to an unknown error, the request for Cash Shop has failed." and I got kicked out of the shop. I tried again and same result, tried to buy something else (a Pet) and failed, restarted the computer and failed, tried a full shutdown and failed, tried to buy something with another character and failed. As I said before, I have 34,500 Prepaid NX and 520 reward points. Does anyone know what to do?


  • AKradianAKradian
    Reactions: 36,410
    Posts: 5,388
    Volunteer Forum Moderator, Private Tester
    edited February 9
    If it still doesn't work today, please contact Customer Support at http://support-maplestory.nexon.net
  • LightGenLightGen
    Reactions: 300
    Posts: 2
    edited February 23
    So I contacted customer support and they told me that the reason that I couldn't buy at the Cash Shop was because I was a relatively new player, and to wait for at least two weeks. I did, and now I can buy things, so the problem is solved! Thank you for your help!