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Account Verification Error

GhibleeGhiblee
Reactions: 1,225
Posts: 61
Administrator, Moderator, Nexon
edited March 22 in Announcements
Hello!

We are aware that several players are receiving "This account has not been verified" error message at the world selection screen.
Please note that this message can occur on Nexon accounts that are already verified and does not necessarily indicate a problem with the account.

If you are unable to proceed after the world selection screen, please follow the steps listed in this link below:
https://support-maplestory.nexon.net/hc/en-us/articles/360025674731

We apologize for the inconvenience.
Thank you.
MorningAfterSeven

Comments

  • chaoscauserchaoscauser
    Reactions: 4,095
    Posts: 576
    Member, Private Tester
    edited March 25
    I don't think the issue is account based. Yesterday i could log in to EU Luna/Reboot whereas today I can't on either of my accounts. Whereas I can log in to NA.
    MorningAfterSeven
  • BandaBanda
    Reactions: 800
    Posts: 26
    Member
    edited March 25
    no one gets in EU today, the only People there are the ones who stayed logged in from yesterday
  • AKradianAKradian
    Reactions: 35,415
    Posts: 5,192
    Volunteer Forum Moderator, Private Tester
    edited March 25
    Banda wrote: »
    no one gets in EU today, the only People there are the ones who stayed logged in from yesterday

    That is correct.
    Nexon has been informed.
  • ChristianMSChristianMS
    Reactions: 100
    Post: 1
    Member
    edited March 25
    Oh, so it seems like it's rather a EU login problem ...Yea we can login fine on NA servers but on EU servers we get the account verification error, please do something.
  • cartiantycartianty
    Reactions: 400
    Posts: 20
    Member
    edited March 25
    And again log in porbs wtf are they doing over there???? Every time there are probs with this game. Can`t log in at all !!!!!!!
  • DtxDtx
    Reactions: 760
    Posts: 71
    Member
    edited March 25
    More than 10 hrs have passed since people can't log in EU servers, still not a single post about a fixing :(
    MorningAfterSeven
  • MorningAfterSevenMorningAfterSeven
    Reactions: 610
    Posts: 21
    Member
    edited March 25
    Any news about?
  • BandaBanda
    Reactions: 800
    Posts: 26
    Member
    edited March 25
    People are starting to get in again
    MorningAfterSeven
  • cartiantycartianty
    Reactions: 400
    Posts: 20
    Member
    edited March 25
    cartianty wrote: »
    And again log in porbs wtf are they doing over there???? Every time there are probs with this game. Can`t log in at all !!!!!!!

    Still can`t log in really better repair the game instead off planning a get together.
  • SmoothieliciousSmoothielicious
    Reactions: 200
    Post: 1
    Member
    and down again, good job.
  • AKradianAKradian
    Reactions: 35,415
    Posts: 5,192
    Volunteer Forum Moderator, Private Tester
    edited March 26
    It should be back up now.
  • DiamondSkyyDiamondSkyy
    Reactions: 865
    Posts: 47
    Member
    edited March 26
    I just got that error now as I'm trying to get into Scania in NA server.
  • AKradianAKradian
    Reactions: 35,415
    Posts: 5,192
    Volunteer Forum Moderator, Private Tester
    edited March 26
    I just got that error now as I'm trying to get into Scania in NA server.

    Did you try restarting the client?