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Name change coupon not working

Reactions: 100
Post: 1
in Bug Reporting

I purchased a name change coupon, opened it and got the etc item, i tried changing name a couple of times and it told me "You cannot use that name try again with a different one" i assume because it was a taken name.

Having found one that works by checking with a new character, i tried using that one just to find out none are working, none at all. When i input the name and click change, the window disappears leaving my name as is and not using the ticket.

I thought it was some kind of cooldown for having tried so many times but i've waited now 5-6 hours and it's still the same, furthermore the ticket is gonna expire tonight so that would be a total waste of 15k nx.

Is there anything i can do to fix it?

I tried so far:

- Completing quests
- Killing mobs
- Killing bosses
- Waiting several hours with the client off and on
- Restarted my pc
- Contacted nexon, i only received an automated response


  • AKradianAKradian
    Reactions: 38,540
    Posts: 5,792
    Volunteer Forum Moderator, Private Tester
    edited September 2019
    It is good that you contacted Nexon. Hopefully they will refund or restore your name change coupon if they are unable to solve the problem by tonight.
  • JolreusJolreus
    Reactions: 400
    Posts: 3
    edited September 2019
    Did this ever get resolved? I'm having the same problem right now