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Another windows 10 user who cannot launch the game

djwhitebootydjwhitebooty
Reactions: 220
Posts: 5
Member
edited March 20 in Tech Support
I have tried changing soscreenmode to 1 and 3 with varying results on different compatibility modes, but the furthest ive gotten is just this
f3c316cfaef0e59600c8b832d6d8988b.png
I have edited the other registry suggested with no luck. i opted out of just delete all the registry assosciated with maplestory in general. It seemed to work, before that point there was nothing showing up at all, now I just get the white square then it dies.
Yes, I've tried alt+enter AND f11 when it pops up with no luck.
It is not blocked from my firewall nor windows defender, and I do not have any adware or background programs (like adobe) running while I'm trying to launch the game.
I've tried deleting the process as soon as it starts up and restarting it, no luck.
Before this the value would change back to 0 every time and I wouldn't even get the game to show up at all, I guess that progress. Is there any way to log the crash? I couldn't find one through google search. I cannot access the game at all so I cannot turn that setting on in game (if it's still there).
I just want to play the game on my main PC.
Any suggestions I've probably already done, but I'm hoping someone knows one thats worked for them.
Yes I've ended a bunch of startup and background programs and restarted. I've done a full SD and tried booting the game right after. I've reinstalled twice. It does not work on steam nor the launcher.

Edit: I upgraded from version 18362 to the nov update, 18363. Still the same. Checked for the upcoming 2020 update and nothing has come up in my updater. I changed from my native 1080p 120hz to DSR 2715x1527 144 just to see if that would do anything. Changed back to native 1080 and change refresh rate to 60hz. Nothing lol. Thought I'd give it a try.

Opening dxdiag i noticed there's a common error with StackHash
+++ WER9 +++:
Fault bucket 2151284338397150228, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MapleStory.exe
P2: 8.212.2.0
P3: 5e717dd5
P4: StackHash_4c4a
P5: 0.0.0.0
P6: 00000000
P7: c00001a5
P8: PCH_F5_FROM_ntdll+0x0007232C
P9:
P10:

And searching up it seems that it's an issue with DEP? I tried to exclude from DEP but as it turns out, I cannot exclude maplestory from it. Disabled it completely through cmd and of course, it did not work.

There is only "type 1" and "type 5" showing up in dxdiag, there are no other errors.
+++ WER8 +++:
Fault bucket 1549457122440205339, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: MapleStory.exe
P2: 8.212.2.0
P3: 5e717dd5
P4: StackHash_2264
P5: 0.0.0.0
P6: 00000000
P7: PCH_03_FROM_unknown+0x00000000
P8: c0000005
P9: 00000008
P10:
WONDERGUY

Comments

  • DumbDDumbD
    Reactions: 530
    Posts: 8
    Member
    edited March 20
    Hey DJWhite, I hace the same problem as yours!
    I've opened a descussion yesterday about the same issue.
    Let's be in touch about a solution (But a 2 meters away one ;)
    djwhitebootyWONDERGUY
  • markyrmtmarkyrmt
    Reactions: 330
    Posts: 8
    Member
    edited March 21
    I just returned to this game after like two months, wherein the last login I had to troubleshoot because of the same problem. This is a lot crazier than the covid bug!
    djwhitebootyWONDERGUY
  • MarshallxHuntMarshallxHunt
    Reactions: 410
    Posts: 2
    Member
    I have an issue with nxparam.dll file, not found and I couldn't downoad it from any website, is there anyway any of you guys can send it to me? via email? The file is located at:
    Local disc/nexon/library/Maplestory/app data

    I appreciate your help and time.
    WONDERGUY
  • DumbDDumbD
    Reactions: 530
    Posts: 8
    Member
    edited March 25
    DJWhite!
    I've maneged to fix my problem,
    Check my forum
    djwhitebooty
  • djwhitebootydjwhitebooty
    Reactions: 220
    Posts: 5
    Member
    edited March 26
    DumbD wrote: »
    DJWhite!
    I've maneged to fix my problem,
    Check my forum

    I'll take a look!

    Edit: I tried it, didn't work for me.
    WONDERGUY
  • StylarkStylark
    Reactions: 610
    Posts: 7
    Member
    edited March 28
    Heyo! I just installed the latest windows 10 update and unfortunately had the same exact problem as well. I'm going to assume that you already did it, but since there isn't a current fix from nexon to resolve this issue, your best bet is to uninstall the latest update to Windows 10 as that worked for me, and wait for when they do fix it.
    WONDERGUY
  • djwhitebootydjwhitebooty
    Reactions: 220
    Posts: 5
    Member
    edited April 1
    Stylark wrote: »
    Heyo! I just installed the latest windows 10 update and unfortunately had the same exact problem as well. I'm going to assume that you already did it, but since there isn't a current fix from nexon to resolve this issue, your best bet is to uninstall the latest update to Windows 10 as that worked for me, and wait for when they do fix it.

    The game didn't work before that. The game hasn't worked on my pc for months.