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Third Party Programs - Legitimate Discussion
Just to start the discussion for everyone's reference, I was banned for "illegal third-party programs specifically created to affect MapleStory gameplay were detected active and in use at the time the access restriction was executed" a little over two weeks ago. I have never used a third-party program to hack MapleStory, but I want preface this discussion with the fact that I have long given up on trying to appeal this ban.
I have already written multiple tickets and to Nexon to ask about what their autoban system had detected, and they have made it clear that they will not share the evidence or logs with me, so I may understand what led to my ban. While I was beyond disappointed with Nexon and their customer support system, at 2 weeks in I have long moved on (Valorant launch has been awesome). However, I really wanted to facilitate this discussion both for understanding, and to create a forum in case anyone else experienced something similar.
Has anyone has experienced a situation similar to the described case? What confused me the most was Nexon claiming that I had a "illegal third-party programs specifically created to affect MapleStory gameplay" - does anyone know what kind of programs/processes these entail? I did not have any weird applications open - Chrome, Spotify, League of Legends, Steam, Epic Games Launcher, and Discord was it. I can't other people wouldn't have had these gaming applications open, so that seems really strange to me.
Lastly (for the lulz) - the moment I was banned, I was in the Black Heaven mini dungeon in Reboot (to try to complete the Lotus prequest). There is no way to hack that for any gains... but that's besides the point. I don't think any GMs had any game knowledge or else that in and of itself would be cause for someone to dive deeper - but oh wells...
Thanks all and have a good day.