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I need some advice on a ban
I returned to the game recently with COVID-19 happening as i had time to play Maple again. I returned to my account of 10 years which i put my heart and soul into throughout the years. So a couple of days ago i was AFK'ing in the Roller Rink collecting pixel coins and i came back to my computer to play and i was experiencing severe lag (honestly whats new with nexon's servers). So at one point my game competely froze and i crashed my game through task manager so i could relog. I relogged and was experiencing the bad lag again and was making an attempt to leave the Roller Rink. After a couple of crashes and relogins i managed to finally exit the map and then after two minutes i decided that i would relog onto another character to do some questing. When i did this i got a notification saying i had just been perma banned for using illegal third party programs.
I dont hack. Theres no reason to hack. I literally have 10 years on this account and wouldnt hack because why would i want to throw away all that effort? This is the most bizzare thing i have seen. I appealed the ban and was told that the actions were so severe that they had perma banned me and that as a result they would denying the appeal. Im completely gobsmacked as to how this has even happened. I've never shared my account with anyone else so thats completely out of the question and i wasn't doing anything but playing the game how it was supposed to be played.
I just want to know has anyone experienced this before and if they did what was the result of their appeal? What do you think i should do? Like im actually really disappointed in Nexon and at this point i dont think ill be returning to the game if im going to be illegimately banned. Like what the **** do i do? This is actually so upsetting. I have read that some people have experienced similar issues with AFK'ing in those event maps and lagging and then Nexon's security creating false positives and just outright banning people.
Please share your thoughts guys. Would be much appreciated.