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Can't get into cash shop?

iSlashAroundiSlashAround
Reactions: 200
Posts: 3
Member, Private Tester
edited November 2016 in Tech Support
Hi,

So every time I try to get into the cash shop, the game kicks me out to the server list and says "Unable to log on to the game server." When I try to log back into my character, another message pops up saying "That ID is already logged in. Please try again later."

Anyone else having this problem? Please help. Thanks.

Comments

  • AKradianAKradian
    Reactions: 40,310
    Posts: 6,340
    Member, Private Tester
    edited November 2016
    Did you use your firewall to block a certain port, back when we had the chat channel lag stutter thing?
    If so, unblock it.
  • iSlashAroundiSlashAround
    Reactions: 200
    Posts: 3
    Member, Private Tester
    edited November 2016
    I haven't blocked or unblocked anything so that's probably not the case. The cash shop was working a week ago so idk why it's not working now.
  • AKradianAKradian
    Reactions: 40,310
    Posts: 6,340
    Member, Private Tester
    edited November 2016
    Are you getting this error on all your characters?
  • iSlashAroundiSlashAround
    Reactions: 200
    Posts: 3
    Member, Private Tester
    edited November 2016
    yes
  • isjcvrisjcvr
    Reactions: 410
    Posts: 8
    Member
    edited July 2017
    Hello. I also have been getting this issue since yesterday. I tried two different accounts and still got the same problem. Anyone know how to address this issue? Thanks!