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Transaction failure -> Pending payment

MachoDanshakuMachoDanshaku
Reactions: 750
Posts: 29
Member
edited December 2016 in Account Billing Support
Hey there,

I just tried to charge 10k nx prepaid through Ideal, but I got an error message on the transaction site (Xsolla I think it's called), saying that the transaction couldn't be completed. Yet when I look at my online bank account, it says a 10 euro transaction is pending. It says on my bank account website that pending transactions can no longer be revoked. What should I do about this?

Edit: I just talked to someone at the bank, and they told me that the payment will be revoked anyway if its not accepted, although this might take a day. If it's not revoked by tomorrow, it means that the payment has actually been accepted by Xsolla, leaving the responsibility for the money/nx with them.

Comments

  • MachoDanshakuMachoDanshaku
    Reactions: 750
    Posts: 29
    Member
    edited December 2016
    Okay nvm, the payment got confirmed. Xsolla took my money but I didnt get my nx.

    Edit: Xsolla said they refunded the payment, now lets hope they did.