Although we test all content before it goes live, some bugs escape our detection as content is constantly changing and updating. We would like to request your help in reporting bugs you may run into while playing MapleStory. Your reports would be most beneficial in improving MapleStory for you and your fellow players.
The purpose of this section of the forum is for you and your fellow players to discuss bugs you have found with each other, to determine if what you are experiencing actually is a bug, to determine how common the issue is (ex. is it isolated, occasional, or widespread), and to clarify exactly what is occurring in order for you to submit more accurate tickets to Customer Support. Please note that this section is not for discussions on hacking nor is it for technical support. Please post in the technical support section if you need help with an issue pertaining to that topic: http://forum2.nexon.net/forumdisplay.php?8-Technical-Support.
Here are the guidelines we would like you to follow:
Bug Reporting Format
Brief bug summary:
(anything not included in the other sections of your report)
Steps to reproduce:
(if not covered in the summary)
Date and time of the incident:
(mention your time zone if you aren't posting Pacific time)
Bug Reporting Guidelines
Example of a Good Bug Description
Thread title: Cannot purchase 1 meso items from Cash Shop
Bug type: Cash item, functionality
Description: Since the new patch, I cannot purchase the Beginner's Shopping Guide in the Cash Shop to complete the quest. It is a 1 meso item in the Cash Shop. When attempting to purchase the item, I am prompted with the purchase window with 3 options, all related to NX Cash or MaplePoints. When I click OK without checking a box, I receive another window stating "You should choose only one of three options." I cannot go pass this window to proceed purchasing this item. This also affects the other 1 meso items.
What makes this a good bug description?
The report had a descriptive title summarizing what the issue is. The description explained where and how it occurred. It was presented in a manner that was easy to understand and to reproduce the bug.
Example of a Bad Bug Report
Thread title: Nexon what is wrong with you?!
Bug type: (none was not included)
Description: You &*#!ed up Nexon! This patch gave us nothing but stupid changes! I can't even buy 1 meso items from the Cash Shop!
What makes this a bad bug report?
The report is very unclear to what the issue is. The title presents no idea but rather a criticism that is neither helpful to resolving bugs in game. The reporter forgot to fill what type of bug it was and the description does not help us identify what the issue is. The description does not explain how the bug occurred but is rather filled with personal feelings.
We appreciate your help in reporting bugs. Again, please do not confuse technical difficulties or in-game questions as a bug. This forum is not open for discussions. Also, please take into consideration that not everything is a bug and use your best judgment when reporting.
Due to the volume of threads posted, additional threads about known issues will be closed or deleted as spam unless new information is provided or additional information is requested by a Nexon forum moderator.