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Troubleshooting using MSConfig

OneLetterOneLetter
Reactions: 6,020
Posts: 131
Member
edited December 2016 in Tech Support

Greetings Maplers,

When troubleshooting issues related to MapleStory there may be a time you will need to check your background programs and services in order to isolate an issue.

If you have already checked programs and services such as your anti-virus or anti-malware software and Windows Firewall and have followed the steps under the Technical Support User Guide and verified you meet the Minimum Requirements to run MapleStory found via the you may want to see if another Windows process or service is causing the issue.

Now to do this you need to get into the Msconfig menu which you access a few different ways depending on your Operating System.

On Windows XP/Vista/7

• Click on the start button

• Either click on run to open up that command or scroll down to the search box

• Type in Msconfig and click ok or hit enter

On Windows 8

• Scroll your mouse to the right hand corner of your screen

• Open the search Windows

• Type in Mscongfig and click it

Once there you want to select the Startup tab:

http://s11.postimg.org/h4aj50e1f/Msconfig_starup.jpg



This features all the programs that start along with Windows Start Up. Don’t worry, this won’t disable any important processes that Windows requires nor will it permanently remove any of your installed programs it only pauses them from starting up until you restart them. This is a quick and easy start to identifying if one of those programs that normally runs in the background is causing issues with you running or remaining in MapleStory.

Step One: Make sure each program listed under the tab labeled Startup Item is checked and then click on Disable all on the bottom left. After this click Apply and OK.

Step Two: Click on the tab labeled Services

http://s24.postimg.org/kglys05mt/MSconfig_services.png

It is possible the issue effecting MapleStory could be related to one of the service here, however, we do not want to disable any of your Microsoft Services.

Step Three: Click on the box in the lower left corner that reads “Hide all Microsoft Services.” We are doing this so that you are only disabling non-Microsoft Services that might be causing an issue. Then Click on Apply and then OK.

Step Four: Restart your computer.

Step Five: Run MapleStory as you normally do and see if you are able to connect and stay connected.

If the game runs with no issues then we know the issue is related to one of the services or programs running on your system. This is where we have to identify which one it is.

Step Six: Relaunch Msconfig and click on the Startup tab. You should see all your programs and an empty check box next to them.

Step Seven: Check the box for the first program and then click Apply and OK, keep in mind, sometimes you will be asked to restart your computer, sometimes not.

Step Eight: If you were required to reboot your computer once it loads back into Windows, try launching MapleStory. If you did not need to reboot, just launch MapleStory.

If you are able to launch MapleStory and remain connected without issue then it means the program you re-enabled is not the cause of the issue.

Step Nine: Repeat steps Six thru Eight, you are starting with the Startup Tab first and moving onto the next program in the list. Remember to leave the previous program you enabled checked as you already have established that the program is not the cause of the issue.

While this is a slow process because you are re-enabling one program at a time the key here is to find that program that is causing the issue.

Eventually you will enable one of the programs either on the Startup or Services tab that was cause an issue with MapleStory. Once you discover which program it is you can then disable it again so that you can run MapleStory.

Step Ten: Let us know via your original forum post or email which program was causing the error with your system.

This is so we can pass it on to the game team to investigate.

Thanks to nenenenene and the other community members and volunteers for helping discover this troubleshooting step.

Maplebram
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