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cobalt filigree face disappear

Out5siderOut5sider
Reactions: 200
Posts: 3
Member
edited May 2020 in Bug Reporting
I bought royal face and got cobalt filigree face couple days ago, and had the face until last night. But when i re-login it disappear from Saved Face and it changed to different face that i never had or saved.
Please fix this for me

Bera: Herolite: 5-17-2020 12:11 PM

Comments

  • NeospectorNeospector
    Reactions: 9,760
    Posts: 2,146
    Volunteer Forum Moderator
    edited May 2020
    If you do not have the face saved in your character's salon, you can contact support to have them restore the face.

    Submit a ticket with the following information:
    • Character Name:
    • Server:
    • Gender:
    • Name of the Missing Style (if known):
    • Color of the Missing Style (if known):
    • Screenshot of the Missing Style (if possible):
    • Screenshot of the New Style (if possible):
    • Date/Time when you received the Style: