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Congratulations on Burning All Your Bridges.
There have been some bad choices made in all of the years I've been here. But this one tops them all, and most likely will prove to destroy whatever good community is left.
From what I read of the rules for joining the PTS, members should have been "in good standing." But apparently this doesn't matter, because you decided to go ahead and give PTS access to a person who constantly complains, verbally harasses users and staff, has been warned many, many times, and rarely actually spends any time in-game.
By doing this, you have burned every bridge. You have given everyone the impression that the best way to get on top is to whine and harass as much as possible until you get what you want. You've thrown all of the people who try and treat everyone with respect and kindness under the bus. What do you expect to happen now? Do you really expect this to become a better community for giving them this impression? No, everything is going to get worse. There no longer appears to be any reason at all to, as the game puts it, "speak nicely and be nice." It certainly didn't do anything for those who have, and those who haven't are rewarded for their bad behavior.
I very much hope something will be done about this, but I've lost all hope now. I no longer expect anything good. If bad actions are rewarded, and good actions go unnoticed, something has gone horribly wrong.