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So I obtained the firestarter ring from marvel machine and redeemed it. But it disappeared after last Friday's maintenance. Submitted a ticket and also talk with live chat support. All replies are the same: They could find my records of redeeming the ring but couldn't find any other records thereafter. And there goes the same reply again and again - sorry but they couldn't find any supporting documents. So there is nothing they nor I can do.
I'm so disappointed. You paid a lot for something but it could be deleted without any notice.