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Cannot access the Cash Shop

Comments

  • viper166ecviper166ec
    Reactions: 700
    Posts: 3
    Member
    edited June 2019
    Bug Type: Cash Shop Disconnection

    Brief Bug Summary: When I try to enter the cash shop, it disconnects me to the world select menu. This happened after trying to redeem the 2k Maple rewards points, which gave me the "too many people are trying to use this bug", but finally went through eventually. Then I purchased NX through paypal, and that's when the bug started happening.

    Solutions tried: I wanted to see if it was a local file issue so I disabled firewall and antivirus, flushed DNS, did a winsock reset, clean installed maple, and am still having the same issue. Then I tried a different computer with an account with a working cash shop and tried the account with the bugged cash shop and it still didn't work, so just to confirm it is not a local file bug. It is for sure on your end. This happened after the June 12th maintenance and is still happening after the June 14th maintenance.
  • CyderrCyderr
    Reactions: 405
    Posts: 19
    Member
    edited June 2019
    Bug type:cashshop

    Brief bug summary:i disconnect after visit cashshop everytime

    More details: N/A


    Steps to reproduce:i do not know

    (if not covered in the summary)

    Character name: all my charaters (Cyderr,CyderXD)

    Character level:100+,70

    Character job:cadena, blaze wizerd

    World name:nova and reboot

    Date and time of the incident: sometime from 6/14 to now
  • ooglaoogla
    Reactions: 525
    Posts: 11
    Member
    edited June 2019
    Experiencing this issue as well after the server maintenance (which the update notes said should have been fixed)

    Bug type: Unable to enter Cash Shop

    Brief bug summary: Whenever I enter the cash shop, my screen goes black and I get sent back to the login screen.

    More details: N/A

    (anything not included in the other sections of your report)

    Steps to reproduce: Purchased NX Cash via Paypal, enter the cash shop

    (if not covered in the summary)

    Character name: All

    Character level: 10-190

    Character job: N/A

    World name: Reboot NA

    Date and time of the incident: 6/15 1:38AM

    (mention your time zone if you aren't posting Pacific time)
    hyaca
  • couna777couna777
    Reactions: 200
    Posts: 4
    Member
    edited June 2019
    Bug type: Cash Shop issue [UPDATED]

    Brief bug summary: Whenever I attempt to go into cash shop, the screen turns black, stays black for about 30seconds to 1 min and the proceeds to exit to the server selection saying cannot connect to the game server. All of my characters are experiencing same issues. AFTER IT FINALLY WORKED AND AFTER I CHARGED MONEY THROUGH PAYPAL, SAME THING IS GOING ON ONCE AGAIN

    Character name: AMGgt65

    Character level: 13

    Character job: Mercedes

    World name: Bera

    Date and time of the incident: 6/12 until now after two maintanenece.
  • svndrssvndrs
    Reactions: 100
    Post: 1
    Member
    edited June 2019
    Bug type: Cash shop issue

    Brief bug summary: Cash shop crashes and brings me to world selection

    More details: I bought 20,000nx and then wouldnt let me go back into the cash shop afterwards. i bought a vip face and hair coupon and cant use it.

    Character name: Abocavo

    Character level: 136?

    Character job: Luminous

    World name: Reboot

    Date and time of the incident: 6/14/19 3am? maybe
  • CarlosMenaCarlosMena
    Reactions: 200
    Posts: 2
    Member
    edited June 2019

    since I recharged NX when I enter the cash shop I get out of the game could help me solve that problem
  • oOLotusOooOLotusOo
    Reactions: 100
    Posts: 3
    Member
    edited June 2019
    Me too , can not access cash shop untill now
  • ChemyChemy
    Reactions: 300
    Posts: 2
    Member
    edited June 2019
    I have the same issue, it might be because ive bought nx cash , I was able to enter cash shop before i did and i tried to enter on another account and was successful, did you guys also buy nx cash?
  • ooglaoogla
    Reactions: 525
    Posts: 11
    Member
    edited June 2019
    @Chemy Yeah I bought NX Cash via Paypal
  • FlaffenpafFlaffenpaf
    Reactions: 500
    Post: 1
    Member
    edited June 2019
    I can't connect to cash shop on any of my characters after buying NX. The update didn't fix it.
  • ChemyChemy
    Reactions: 300
    Posts: 2
    Member
    edited June 2019
    Ye @oogla so did I, ever since then im not able to enter. i think that may be the cause of this issue if any maple people read this :)
  • TooonaTooona
    Reactions: 100
    Posts: 2
    Member
    edited June 2019
    This is frustrating when you buy NX to buy something specific in the cash shop, just to not be able to enter the cash shop.
  • XenomataXenomata
    Reactions: 2,595
    Posts: 287
    Member, Private Tester
    edited June 2019
    May as well do this properly.

    Bug type: Cash Shop

    Brief bug summary: Cannot access the Cash Shop after purchasing NX Credit

    More details: After the purchase of 30k NX Credit, I was rendered unable to access the CS on any character. I was able to use it just fine before the purchase.

    Steps to reproduce: Check to make sure you can access the Cash shop, then buy NX Credit on Nexon's website.

    Character name: Savail

    Character level: 218

    Character job: Explorer magician (Bishop)

    World name: Reboot

    Date and time of the incident: June 12th 2019 (after 1pm - 2pm)

    Also yeah still can't access the CS.
  • XpressosXpressos
    Reactions: 100
    Post: 1
    Member
    Bug type: Cash Shop issue

    Brief bug summary: Whenever I attempt to go into cash shop, the screen turns black, stays black for about 30 seconds to 1 min then it goes to either enter the world screen or Client shuts down

    Character name: Xpressos

    Character level: 145

    Character job: Mercedes

    World name: Bera

    Date and time of the incident: 6/15/2019 - 3:47pm EST
  • ooglaoogla
    Reactions: 525
    Posts: 11
    Member
    edited June 2019
    @Okhura In case you haven't seen the updates to the posts, I'm tagging you.
    TL;DR loading NX into your account (buying online through PP) is causing the cash shop to disconnect players
  • CcgameCcgame
    Post: 1
    Member
    May as well do this properly.

    Bug type: Cash Shop

    Brief bug summary: Cannot access the Cash Shop after purchasing NX Credit

    More details: After the purchase of 10k NX Credit, I was rendered unable to access the CS on any character. I was able to use it just fine before the purchase.

    Steps to reproduce: Check to make sure you can access the Cash shop, then buy NX Credit on Nexon's website.

    Character name: nashagui

    Character level: 18

    Character job:kanna

    World name: Reboot

    Date and time of the incident: June 14th 2019 (5am - 8am)

    June 16th 2019 1AM still can't access the CS.
  • KaririiinKaririiin
    Reactions: 200
    Posts: 5
    Member
    I've been having this issue nonstop for days.

    Bug type: Cash Shop

    Brief bug summary: Cannot access the Cash Shop after purchasing NX Credit with Paypal

    More details: I bought 10,000 NX via Paypal in the Cash Shop and ever since then my game crashes whenever I try to enter the store.

    Character name: Kaririiin

    Character level: 40

    Character job: Explorer Warrior

    World name: Reboot

    Date and time of the incident: June 12-16 at various times

    I cannot access the store even after the update.
  • EdDBarenaEdDBarena
    Reactions: 200
    Posts: 3
    Member

    It's my first purchase of NX, I bought 20k and now I can not connect to the cash shop either, it's exasperating !!
  • DalSikDalSik
    Reactions: 300
    Posts: 2
    Member
    I think my account is cursed now, because my account was blocked with no reason for two days and now I cannot enter the cash shops.

    Can you please fix it?
  • DalSikDalSik
    Reactions: 300
    Posts: 2
    Member
    edited June 2019
    I think my account is cursed now, because my account was blocked with no reason for two days, now I cannot enter the cash shops. I've purchased NX