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  • Hello, This issue is listed under 'Known Issues' in our Patch Notes. - [Updated April 22] Players that unlocked the Familiar Badges from Familiars they registered prior to the revamp cannot unlock the 2nd and 3rd Familiar Summoning Slot. http:/…
  • Hello, You will receive the Pixel Hero medal and 100 Pixel Coins upon completing the whole Pixel Odyssey board. Completing each mission does not have a separate reward.
  • Familiar Progress Issue Update: We applied a fix to prevent players from losing Familiar data upon logging out of the game. We are still in the process of reviewing the tickets submitted due to the rolled back issue. Thank you for your patience.
  • Hello, We are aware of the recent server lag and disconnection and are in the progress of investigating the issues. Hoping it can be addressed soon for all the affected worlds.
  • Hello, This issue where the Masters of Mesos Chair wasn't granted to those who rode the Meso-Raining Goblin Cloud 5 times has been reported and is being looked into. Thank you for the report!
  • Hello, Our Customer Support may assist you with bringing back your missing Skill Points. Please submit a ticket here: https://support-maplestory.nexon.net
  • Known Issues Update: 1. Meso-Raining Goblin Cloud can be used in channel 18 as of now despite the in-game announcement stating channel 17. 2. Meso-Raining Goblin Cloud NPC (not Cloudette) is currently missing in Aurora, Elysium, and Luna worlds.
  • Hello, We just applied a fix for this Maple Tour issue. Your mesos will now accumulate after a Maple Tour dungeon clear. http://forums.maplestory.nexon.net/discussion/27226/maple-tour-issue-fixed-3-20#latest
  • Hello, This issue where players would disconnect during Monad's The Clash quest has been addressed through today's Minor Patch maintenance. http://maplestory.nexon.net/news/56800/scheduled-minor-patch-march-19-2020 - Fixed an issue where the "…
  • Hello, The issue where Illium characters couldn't use Radiant Orb skill was fixed during our Minor Patch maintenance today. Thank you for your patience. http://maplestory.nexon.net/news/56800/scheduled-minor-patch-march-19-2020 - Fixed an issu…
  • Hello, Most of the damage skins affected by this bug have been fixed through today's Minor Patch maintenance. Other than Princess No Damage Skin, please comment below if there are other damage skins that are still affected by this bug. http://m…
  • Hello, We've addressed this bug through our Minor Patch maintenance today morning. Please submit a ticket to our Support team if you did not receive a replacement coupon. http://maplestory.nexon.net/news/56800/scheduled-minor-patch-march-19-202…
  • Rexaar wrote: » -snip- Hello, Can you confirm the following? 1. Do you still experience this bug - meaning you still did not get the selected damage skin upon relogging/etc.? 2. If yes for #1, did your Damage Skin Box get consumed upon selec…
  • This issue was addressed through today's maintenance: - Fixed an issue where Extravagameza coins earned from Crazy Splash disappeared upon exiting to the lobby. http://maplestory.nexon.net/news/56438/scheduled-maintenance-february-27-2020 Thank…
  • This issue was addressed through today's maintenance. http://maplestory.nexon.net/news/56438/scheduled-maintenance-february-27-2020 Thank you.
  • We hope to resolve this issue through this week's maintenance (2/27). http://maplestory.nexon.net/news/56438/scheduled-maintenance-february-27-2020
  • lol....... This has been reported. Thank you for the report!
  • Hello, Hmm, I wasn't able to reproduce this issue on my DS but this has been reported to the team. Thank you for the report and video clip!
  • Hello, This is one of the listed known issues in this announcement: http://forums.maplestory.nexon.net/discussion/26954/2-11-wondroid-known-issues-and-recent-ban-update Our teams are looking into a fix!
  • Hanz_Solo wrote: » -snip- Replied to your Discord DM as well. This has been reported once again, thank you.