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Arwoo

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Arwoo
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  • [Contest] Design a MS Discord Background - Winners

    Ah darn, I recently started to work on something but I doubt I'll finish it before the date... ah well.

    We're working on seeing if we can extend the date due to the busy timing of this contest.
    However, we also want to keep it fair at the same time to those who entered already within the specified time so it may not be by much.
    JoTheWeirdo
  • [Update] World Leap Issues

    Precisly wrote: »
    Arwoo wrote: »
    Hi everyone! I do have an update in regards to those who experienced issues leaping in the recent World Leap event.

    It was communicated that we would be bringing back the world leap NPC after this maintenance.
    However, the NPC will only function for those who submitted a ticket during the specified time frame mentioned in the original post.

    We'll be creating a separate post with further clarifications, but this is for those who are diligently checking back on this thread.

    yaaaaaaaaaaaaaaaaaaaaaasss!!!!! so we can move today?

    As soon as the maintenance is over:
    nWl6uCg.png

    However, most Maplers should see this message when talking to the NPC:
    VtuSItg.png

    Again, this is only for the characters that were included in a ticket during the time period specified in the original post.
    Zerobeat36
  • Let's Talk... Recent Events with Kanna

    Recently, there have been many discussions of whether or not it's safe to play as Kanna, due to the number of Kanna related ban appeals that have been appearing. On the surface, this sounds like an easy enough question to answer, but in reality, there's a lot going on behinds the scenes.

    Let's first get the facts out of the way. The community knows that certain classes are most popular with hackers and we know this as well. It should also be to no surprise that Kannas were the main focus in our recent attempt to combat the issue of hackers in MapleStory. Over 1,000+ illegitimate Kannas were banned as a result of this recent action, but it's also a fact that in the past, our banning procedure has made some errors as stated by our CS & Investigations team here. Due to this, we're just as careful and wary about this whole ordeal alongside the community, and we're doing all we can to make sure there are zero errors.

    Going back to the original statement: "On the surface, this sounds like an easy enough question to answer, but in reality, there's a lot going on behinds the scenes." There's a reason why much of the information regarding the banning and appealing procedure must be behind closed curtains. It's the same issue that we're dealing with currently with hackers submitting ban appeals pretending to be legitimate. It should also be to no surprise that illegitimate users take advantage of community platforms. As candid as we'd like to be with the community, the release of sensitive information would ultimately harm the integrity of the game if fallen into the wrong hands.

    At this point in time, we will continue to do our best to investigate Kannas who were banned and submitted an appeal. While this may not address the immediate concerns with playing Kanna, we do hope that this provides the community with further understanding.
    chaoscauserGeorgiaLXIXdarikHardmuscleJulyInvulgoscholar624KrantzSlepyLovSherriand 3 others.
  • Please confirm how the candy sharing rank works

    I'm not too sure if the functionality of the rankings can be changed at this point in time.
    However, we do see how placing low population servers in the same bracket as a high population servers can be unfair.

    We will pass along this feedback to see if it can be addressed.
    Its2Sharp4UKhongiDividedFlowInvulgo
  • [Update] World Leap Issues

    So for the friendship ring problem, how will you guys get into contact with us? Through closed tickets? Email?

    If you're not transferred at the end of this month, please submit another ticket to follow up.
    KDKZ