Not to bump an old thread again (I recently decided I wanted metro hair on one of my chars and found out about the free vip tots coupon lol, found this thread through google), but that's Metrosexual hair, not Metro hair. So is metro hair only available on character creation(?) and random style now? Would be funny if it became a Royal lmao.
GamerBewbs says Orbis and Showa Town have the hair available via VIP Hair Coupon.
Pretty sure the Override Registration and Share Event ended on June 19, 2017 at 11:00 AM PDT.
However, if you were experiencing issues prior to that some people experienced similar issues to what you were describing.
At the best you will have to wait for a Volunteer Forum Moderator or a Forum Moderator to clear things up for you.
Those're the only three I recognized lol. Not sure if the 1st one is still censored.