Bug Reporting - Official MapleStory Website

Silent Crusade quest line bugged

MyaLech — Tue, 06 Dec 2016 14:03:42 +0000

I started doing the silent crusade quests on my new character, finished the first chapter and got into the second chapter, I got to the quest "Halflinger Hostilities" to Eliminate 50 Red Kentaurus, 50 Blue Kentaurus, and 50 Black Kentaurus and was suddenly at a stand still... l was killing away when l realised they where not counting for the quest. hoping there will be a fix for that soon please.

Prism Perks week 4: Monster Life Gems missing

AKradian — Wed, 08 Nov 2017 15:57:00 +0000

Bug type: Event

Brief bug summary: Some characters (or worlds) don't receive the "[Prism Perks]Get the Monster Life Gem Coupon" quest.

More details:
One of the "Prism Perks" event week 4 perks is a daily coupon for 7 Monster Life Gems.
This perk is distributed via a quest in the Star notifier, "[Prism Perks]Get the Monster Life Gem Coupon".
All of my characters in Kradia do not have this quest in their star notifier, and neither do my friends in the same world.
People in Bellocan report that they do get the quest.
People with characters in both Kradia and Windia, report that they can see the quest in Windia but not Kradia.
My theory is that worlds that aren't the "main" world of their alliance (or singleton world) don't get this quest.

Steps to reproduce:
1. Be in Kradia.
2. Open Star notifier.
3. Observe that the quest for Monster Life gems is missing.

[Text BUG] Phantom has the wrong skill name

PhantomMasterThief — Tue, 21 Nov 2017 11:55:47 +0000

Bug type: Skill name, Text

Brief bug summary: Phantoms 3rd job skill has the wrong skill name, The skill Clair de Lune ( Moonlight ) has been accidentally changed into Lune ( Moon )

More details: The skill: "Clair de Lune" has been made into a passive in the TuneUp Update,and by mistake has been name changed to Lune, as you know phantoms skills are French themed and Clair de Lune means Moonlight in french, while lune just means a plain moon

Steps to reproduce:

1. have a level 60+ phantom who has done 3rd job

2. go into skills tab, 3rd job ( III ) scroll down untill you find the skill "Lune"

Expected Result: The 3rd job skill that phantom has with a moonlight icon that gives +40 Attack at level 20, should be called Clair de Lune ( Moonlight )

Observerd Result: The 3rd job skill that phantom has with a moonlight icon that gives +40 Attack at level 20, is called Lune ( Moon )

( this is a moonlight, not a moon and thus should be named Clair de Lune )

Character name: irrelevant

Character level: irrelevant

Character job: irrelevant

World name: irrelevant

Date and time of the incident: Since the V.188 TuneUp Update

[BUG] tooltip text is on left side with a blue dot

PhantomMasterThief — Tue, 21 Nov 2017 09:16:53 +0000

Brief bug summary: Text on item tooltips is not centered

More details: The text on item tooltips appears on the left side with a blue dot attached to it

Steps to reproduce:

1. hover over any item in the game, ie: skills, equips
2. look at the item text being on the left side attached to a blue dot

Expected result: The text on in game item tooltips should be centered without a blue dot attached to it

Observed result: The text on in game item tooltips has text on the left side with a blue dot attached to it

Correct item tooltip text position:
( MapleSEA Item tooltip )

Incorrect item tooltip text position:
( GMS Item tooltip )

Character name: irrelevant

Character level: irrelevant

Character job: irrelevant

World name: irrelevant

Date and time of the incident: Since the V.137 Unleashed Update

Dual Blade Chains from Hell (bug?)

DarkPassenger — Mon, 20 Nov 2017 03:13:12 +0000

Bug type: Skill bug

Brief bug summary: the full animation for chains from hell doesnt take place when using it

More details: Casted the skill on empress cygnus 2 times on 2 separate days (1 week apart) and the full animation and effect seems to not take effect from the skill

Steps to reproduce: Cast Chains from hell on separate occasions and observe

Character name: DrivingForce

Character level: 211

Character job: Dual Blade

World name: Windia

Date and time of the incident: last week and today

Mercedes Leaf Tornado

MageOfBattles — Sat, 18 Nov 2017 23:10:28 +0000

Bug Type: Skill Range

Bug description: Mercedes Leaf Tornado has a smaller vertical attack range in GMS than in KMS. Here's two pictures comparing the two:

GMS: http://www.southperry.net/maplerange.php?ltx=-250<y=-100&rbx=250&rby=120&size=1366
KMS: http://www.southperry.net/maplerange.php?ltx=-250<y=-100&rbx=250&rby=280&size=1366

And a video to display how far the attack reaches below:

As you can see, the attack is killing monster on the platform below.

Steps to reproduce: Simply playing a Mercedes in the Global Maplestory server and using Leaf Tornado.

As this issue affects the Mercedes class as a whole, Character and Server info are irrelevant.

[Functionality] MMF Today's Remaining Entries x2

AK712 — Fri, 03 Nov 2017 02:35:56 +0000

Bug type: Functionality

Brief bug summary: Joining an MMF event stage will sometimes deduct two remaining entries

More details: When you enter a Maple Musical Festival stage, the "Today's Remaining Entries" count is deducted by two instead of one most of the times played.

Steps to reproduce: Enter any MMF stage during the event time. At 0:00 on the waiting area, your screen will go dark, and then for a second show your character joining the waiting area again, and then you will enter the stage. This causes the game to think you joined twice. Afterwards, your "Today's Remaining Entries" will have been deducted by two instead of one.

Character name: AK712

Character level: 212

Character job: Hero

World name: Khaini

Date and time of the incident: 22:50 Event Time (DJ Pink Bean) 10/29, 10/30, 10/31, 11/1, 11/2; 00:05 Event Time (DJ Pink Bean 2x EXP) 10/29, 10/30, 10/31, 11/1, 11/2

loads of bugs

lnqgdn123 — Sun, 19 Nov 2017 17:50:44 +0000

1: Can't see monster and boss health bar
2: Can't auto show quest item and monster hunted number anymore
3. Can't herb or mining, keep show message "can't collect yet"
4. After play more than half an hour, the background graphic will missing (glitch) , other things like world map or guide will missing too, when i open these, all i can see is your character, then i will dc after i go to another map
5. After first time login, the client will crash, i need to reopen the client every time

World Name: Windia
Character name: lnqgdn123
Character lvl: 218
Character job: Kinesis

Star Force Enhancements are bugged

PhantomMasterThief — Fri, 16 Dec 2016 22:38:40 +0000

Bug type: Gameplay Issue

Brief bug summary :

Star Force Enhancements Safegurad Feature costs Triple the Mesos insted of only costing Double the mesos.

More details :

When Enhancing using Star Force Safeguad Feature it has 2 Problems

1. it states "Pay additional mesos to prevent item destruction from 12 > 14 Stars"
And the Star Force Safegurd feature costs Triple The Mesos insted of only costing Double Mesos!

2. You can only use the Safeguard Feature from 12 > 14 Stars (14 > 15 You Cannont use the Safegurad feature )

( This is a bug as seen by in KMS) Their Star Force Safegurad Feature States:

"Pay additional mesos to prevent item destruction from 12 > 16 Stars"

And they can still use the Safeguard Feature when enhancing from 16 > 17 Stars

But not when enhancing from 17 > 18 Stars ( So that proves that is indeed bugged in GMS, and we should be able to use safeguard when enhancing from 14 > 15 Stars )

3. That's How the Safeguard Feature of the Star Force Enhancements should work :

* IN KMS From 12 > 16 Stars you should able to safeguard even when enhancing from 16 To 17 Stars

* IN GMS from 12 > 14 Stars you should able to safeguard even when enhancing from 14 To 15 Stars

2. When using the Safeguard feature when Enhancing with Star Force from 12 > 14 Stars it Costs Triple Insted of Double the Mesos!

( And it the Patch notes it has Stated "Added the option to prevent item destruction for Double the meso cost to Star Force Enchantment"

* Not Triple the mesos so it's clearly a bug

So clearly in GMS the Star Force Safeguard feature should be able to work

* when enhancing equpis from 14 > 15 Stars Please FIX IT!

Steps to reproduce :

1. Enhance your'e equip with the Star Force system up to 14 Stars (With safeguard)

And then from 14 > 15 Stars Try enhancing using the safeguard feature

( it says on the Safeguard when you hover over it "Use Additional mesos to prevent item destruction from 12 > 14 Stars"

* it means that you should be able to Use the Safeguard feature when star forcing equpis from 12 > 14 Stars

Ie: 12 > 13 > 14 > 15 ( Yes it should work when enhancing from 14 > 15 )

*but it's borken right now in GMS and only allows to use the safeguard feature at 12 > 13 > 14 ? ( It should be 12 > 13 > 14 > 15 )

* 12 > 14 ( Means from 12 stars up to 14 Stars , so yo should be able to also Enhance from the 14 > 15 Star)

* Again in KMS it's from 12 > 16 Stars ( from 12 > 16 Stars ) it means that they can also enhance it using the safeguard feature from 16 > 17 Stars, but not from 17 > 18 Stars.

Expected result :

You should be able to use safeguard when enhancing your'e equpis with star force enhancements with the feature safeguard

* From 14 > 15 Stars ( 12 > 14 > 15* )

Reproduction rate :

100% for Both of the Issue that i have mentioned above

Please fix both of theses issues thanks and have a nice day

Character name: Ushër

Character level: 211

Character job: Phantom

World name: Bera

Date and time of the incident: 11/12/2016 9:36 AM PST , After the Strange Stories Update V177

( Here is a video and look that the Safeguard feature when he enhances from 15 > 16 > 17 ( is still clickable "White" ) and when he enhances from 17 > 18 the Box is greyed out

meaning he can't use safeguard.

( Look at 2: 21 , 10 :41 and at 11:46 ( You can see that can use safeguard from 12 > 16 > 17 ) And in KMS the Safeguard feature is from 12 > 16

Meaning from 12 Stars to 16 Stars and from 16 Stars to 17 Stars, so in GMS it should be from 12 Stars to 14 Stars to 15 Stars!

*heres a Screenshot of the "A Better Maple" from the strange stories update :

[SKILL] Arrow Blaster fails to install, CD applied

KeepComingBack — Fri, 21 Oct 2016 19:46:05 +0000

Bug type: Skill functionality

Brief bug summary: Arrow Blaster will fail to install the turret, but the cooldown is still applied

More details:
I am a phantom using stolen Arrow Blaster
My NPC chat key used to install the turret is on spacebar
I should add that it fails more often than usual

Steps to reproduce:
Have Arrow Blaster
Attempt to install the turret
Fail
Cooldown will still be applied

Character name: SadVirgin

Character level: 225

Character job: Phantom

World name: Broa

Date and time of the incident: Since the v177 update

Hayato Hitokiri Strike not giving 3 seconds of inv

Dacarlover — Fri, 17 Nov 2017 18:35:29 +0000

LTLFTP: Two bugs related to the Hayato sengoku class.

Haven't seen them on here, so decided to make a thread.
1) Bug type: Skill not working as intended
Brief bug summary: The 4th job skill, Hitokiri Strike doesn't give the 3 seconds of invincibility as stated in the tooltip
More details: Was reproduced on multiple occasions, using the skill in a crowded map, but I get hit immediately after skill usage.
Also tried the skill in bossing situations with Lucid. Use the skill before countdown timer explodes, get hit by the damage anyway.
Use the skill and walk into golems, get hit by golems immediately.
Steps to reproduce: Use the skill on a hayato, and get hit by a mob
Character name: Class specific bug
Character level: 100+ 4th job required
Character job: Hayato
Date and time of the incident: No specific time as it can be reproduced any time

2) Bug type: Buff not saved despite having buff freezer/Battleroid
Brief bug summary: The 5th job skill, Iaijutsu Phantom Blade, has a 30 second buff which disappears on death, despite having a buff freezer in inventory and using a battleroid.
More details: Was reproduced on multiple occasions.
Steps to reproduce: Use the skill on a 5th job hayato, and die/lose all HP.
Character name: Class specific bug
Character level: 200+ 5th job required
Character job: Hayato
Date and time of the incident: No specific time as it can be reproduced any time

Reaper Pendant Bug.

FlameWizardBlanc — Tue, 27 Dec 2016 21:10:53 +0000

Bug type: Functionality Issue.
Brief bug summary:
My Reaper's Pendant does not do the "Altered Fate" as intended at times, when i die it is meant to revive me (like heavens door) however when i do die i don't get the message to revive myself in a town or if in a boss to re-enter map. I just get a pretty view of everything that's happening with no message box. This happened on two separate occasions so i'm not sure if it is just subjected to bosses or not. I had this issue while killing Chaos Vellum, and Gollux (Causing me to miss out on coins Steps to reproduce:
Die with the Reaper Pendant in your Equipment Inventory.
Character name: IraOfInvidia
Character level: 208
Character job: Ice Lightning
World name: Luna
Date and time of the incident: 8:54 GMT

Meso Market Drop down Ui have distorted colors

PhantomMasterThief — Fri, 17 Nov 2017 00:40:55 +0000

Bug type: Visual
Brief bug summary: Colors on the Meso Market drop down ui are distorted or incorrect.

Help to receive a gift from the Web

EnriquePD — Thu, 16 Nov 2017 15:49:20 +0000

I received absolutely everything until the present, but I do not understand why they do not give me my ninth gift
Help, for more than I share, do not send me any gift to the game, I am level 171, I do not think it is requerer lv 200...

IGN: GodLegend
World: Bera
Level: 171
Job: Mage

https://imgur.com/a/vonB9

https://i.imgur.com/5coMf5Z.png

https://i.imgur.com/iByEkvp.png

https://i.imgur.com/nIJJHXt.png

https://i.imgur.com/OjAxzSU.png

Burning character "Request Failed" round 4

AKradian — Fri, 09 Jun 2017 04:11:08 +0000

Ever since the first "new character only" burning event in December, deleting your burning character and trying to burn a new one sometimes gives "Request Failed".
http://forums.maplestory.nexon.net/discussion/11533/burning-character-request-failed-take-3

Not too surprisingly, the issue is still there in the current Burning Project:

http://forums.maplestory.nexon.net/discussion/13825/burning-char
http://forums.maplestory.nexon.net/discussion/13849/cannot-burn-a-charactor

UI element memory

AKradian — Tue, 05 Sep 2017 16:11:23 +0000

Bug type: UI

Brief bug summary: Various UI windows don't remember where I last placed them.

More details:
The v.188 notes say:

Update Notes wrote:

[list][*]Many UI screens are modified so that the game remembers where you placed the UI windows and whether they are On/Off/Expanded/Minimized[/list]

The notes do not specify which windows this refers to, but I have not noticed any change from v.187 and before.
Specifically, I am bothered by the following:
[list]
[*]The Reward Points Window still appears every time I log in, and still annoyingly covers the top of the hotkeys display, even if I close or move it.
[*]The Maple Guide Window still appears in the same spot whenever I log in, regardless of me dismissing it every time.
[*]My Quest Helper keeps minimizing even while playing, and even disappearing entirely on relog, despite the fact that I always open and expand it.
[/list]

Steps to reproduce:
1) Log in.
2) Move, close, expand, or minimize the windows that appear automatically.
3) Log out.
4) Log back in. Observe that the windows are back in their default positions and state.

Cannot Transfer Enhanced Abilities from Hammer

FlyingPenguinZ — Thu, 16 Nov 2017 08:29:05 +0000

Not a bug, please close!

Dice Master Chair From Dice Master Event Missing

NoctisLunaFreya — Sun, 12 Nov 2017 16:55:46 +0000

Bug type: Item Missing

Brief bug summary:

I got 2 Dice Master Chairs, one was earned from the "Dice Master Event: August 30 – September 13" , and another was received from the "Compensation for Recent Instability Issues and Downtime - Additional Hot Week Event ". Recently, I've discovered that the one from the Dice Master Event has disappeared from the Set-Up Inventory. I believe I'm not the only affected player. Please comment in this post if you have experienced the same problems.

More details:

The one received from the "Compensation for Recent Instability Issues and Downtime - Additional Hot Week Event " (maplestory.nexon.net/news/25215/updated-compensation-for-recent-instability-issues-and-downtime) is still in the Set-Up Inventory of my character named BBlazeWizard.

However, the one earned from the "Dice Master Event: August 30 – September 13" (maplestory.nexon.net/news/24970/dice-master-event-august-30-september-13) has disappeared from the Set-Up Inventory of my character named PaladinBB.

Steps to reproduce:

Login and check the Set-Up Inventory of the character which the Dice Master Chairs was earned from the "Dice Master Event: August 30 – September 13".

Character name: BBlazeWizard and PaladinBB

Character level: 174 and 143

Character job: Blaze Wizard and Paladin

World name: Luna (Europe)

Date and time of the incident: CEST: Sunday, November 12, 2017 11:00 AM

A Childs Dream royal face eye color incorrect

Nyota — Tue, 14 Nov 2017 05:09:47 +0000

Bug type: In-game eye color incorrect

Brief bug summary: The purple and pink eye colors are switched for the A Child's Dream royal face.

More details: The "A Child's Dream (Purple)" is amethyst and the "A Childs Dream (Amethyst)" is purple.

Steps to reproduce: If you have the face you can preview the two glitched eye colors in the cash shop (pictures provided).

Character name: OHoshiO

Character level: 142

Character job: Kanna

World name: Bellocan

Date and time of the incident: N/A

Just sucks cuz before I used the royal coupon I specifically changed to one of my purple eyes in the salon so that I could get the face in purple.

Did not receive level 60 hayato equipment

Kouga — Tue, 14 Nov 2017 11:51:19 +0000

Bug type: Quest

Brief bug summary:
I was told that doing this question would automatically give me level 60 hayato gear. I got a medal from Shingen, but nothing else.
More details:

(anything not included in the other sections of your report)

Steps to reproduce:

(if not covered in the summary)

Character name: SamuraiKouga

Character level: 60

Character job: hayato

World name: Reboot

Date and time of the incident: 11/14/17, 6 AM, gmt-5