Bug Reporting - Official MapleStory Website

Raven Key Quest "Afterlands"

DREADKN1GHT — Wed, 10 May 2017 19:14:10 +0000

So I have come to complete, ALL of the afterlands quests, everyone of them, except I dont have the raven key. Even though I did the quest for the "Obvivion Girl" or what ever her name is in the quest line, I didn't get the key. So does anyone know how to get it ? Much appreciated, I just want my totems.

Sunny Sunday giving more 2x coupons

White_Shadow — Sun, 12 Nov 2017 13:44:48 +0000

Hello! So today, I was playing Maplestory. I logged in and I got some 2x coupons from Sunny Sunday. After, I saw the Auction House. When I exit the AH, I got the 2x coupons again.

[Item bug] Expired items on auction house

Doomlusting — Thu, 09 Nov 2017 09:24:41 +0000

Issue: I had Pthbttt Cape on my kinesis character, and Fantasy Butterfly Flower on my demon slayer character. I know Kradia and Nova are connected somehow, I accidentally pressed list again from my character in Kradia. It gave me error message only a character bought that cash item can claim the item. So I got back to my characters to claim the item, it only gives 'Complete Receive', but the item i bought.

I don't know where did it go, and I want to have it back
anyone having this issue?

IGN: Pixxo
World: Nova
Level: 108
Time of Incident: 12:10AM PST, 2017-11-09

Blazing Extinction casuses problems.

TheSaltySimen — Mon, 13 Nov 2017 17:46:13 +0000

Title:
Blazing Extinction is making my game go extinct.

Bug type:
A spell causes a disconnect from the server.

Brief bug summary:
Blazing Extinction causes me to be thrown out of the game and out to the screen where you pick a server.

More details:
Blazing Extinction is causing my game to act up. I can cast the spell just fine, it travels along the ground just fine, but the moment it touches a mob I get thrown out to screen where you choose a server.

Steps to reproduce:
Cast blazing extinction and then have it hit a mob. I can recreate it with a 100% accuracy, and it happens every god damn time.

Character name:
Kaleo
Character level:
108
Character job:
BlazeWizard
World name:
Luna
Date and time of the incident:
This bug showed up on the 11th of November at around 12 PM CET and has persisted until now.

Some additional things:

Your customer support is horrible, beyond the worst I have encountered. I contacted support quickly after the bug started appearing, and to their credit, they replied rather fast, but it seems like most of the things I filled out on the ticket were overlooked or ignored.

First thing, I put down that I play the game from steam, but I received ways to fix the game using the Nexon launcher.

Three E-mails in I get told that my drivers are outdated, they weren't, but I still went and checked. Why wasn't this mentioned sooner? I provided a DxDiag in the first e-mail, so I don't see why it takes three e-mails before it gets brought up. And, my drivers weren't out of date, so...what gives?

PS:

would have posted here sooner, but it took 20 hours for me to be able to post, and I had faith that a ticket would have sufficed.

2x Drop Coupon "Exploit"

botcl — Sun, 12 Nov 2017 00:48:58 +0000

Bug type: Exploit (game)

Brief bug summary:
Duplicated 2x exp coupons infinitely.

More details:
If you change channel or login to the game/enter auction house/cash shop you get 4 2x exp coupons every time.

Steps to reproduce:
Login and change channel having empty slots in your use tab

Character name/level/job/World:
No need for this info on this bug.

Date and time of the incident (CET):
11 November 2017 First attempt.
11 November 2017 Last attempt.

Kanna Quest: Sakuno's Gift

Tum — Sun, 12 Nov 2017 23:49:29 +0000

The quest for Kanna at level 100 mentions it will give five equips and a medal, "All-Seer." When I accepted and completed the quest, none of those appeared in my inventory.

Level 3 Kanna link skill doesn't work

shavit — Mon, 06 Nov 2017 17:07:25 +0000

Bug type: Link skill
Brief bug summary: Kanna's level 3 link skill doesn't apply

More information:
Level 2 link skill works, and shows the level 2 effect:

Level 3 link skill doesn't show any effect:

Demonstration GIFV:

Your browser does not support HTML5 video! https://i.imgur.com/aev5RbG.gifv

Steps to reproduce:
1. Level a Kanna to 210
2. Open Link Manager from another character and link the skill.

Character name: DTOT2
Character level: 210
Character job: Kanna

Absolute Taste Medals Not Registering

YinYangX — Wed, 13 Sep 2017 16:04:57 +0000

Not sure if it's mentioned somewhere or if it's intentional, but the Absolute Taste medals aren't getting registered in the medal ui. Please correct+lock if I'm mistaken.

Bug type: Event/Gameplay

Brief bug summary:
Absolute Taste medals aren't getting registered in the medal ui.

More details:

Steps to reproduce:
Get any Absolute Taste medal, wait, confirm not registered in Medal UI.

Stuck in DIPQ "cutscene" mode

AKradian — Sun, 12 Nov 2017 10:57:16 +0000

Bug type: UI, gameplay

Brief bug summary: If the bonus stage in DIPQ ends before you complete the opening "cutscene", you get transported out of the map but still in "cutscene" mode where no controls work. The only way out of it is restarting the client.

More details: I did Dimension Invasion PQ with a friend. We got the Blackheart bonus stage. My friend killed Blackheart before I finished talking to Hilla in the opening cutscene. I was transported out of the map, but still had the two black bars on top and bottom, and no controls work. Can't even use the arrow keys to move, or click the mouse on the NPC. The only way out is to Alt-F4.

Steps to reproduce:
1. Enter Dimension Invasion PQ in a party of 2 or more people.
2. Progress through the PQ until the bonus stage.
3. Have one member of the party wait on the opening cutscene of the bonus stage (it shows either Hilla or Magnus speaking, and waits for you to progress through their dialog), while the other member(s) complete the bonus stage.
4. Observe that all party members are moved out of the map after the bonus concludes, but the one who didn't finish talking to Hilla/Magnus can't move or perform any function in the game, and has to forcibly close the window and relaunch the client.

DIPQ bugged

AngeliAran — Sun, 12 Nov 2017 10:55:52 +0000

My dipq is bugged since the day of the 2x box and then enter got so weird from 0-7 or 0-8 runs and for like 3 days since . Then today I did dipq my second run didn't say anything or nothing in chat saying how many time I enter then my third run says 2nd . Is anyone having the problem I having ?

Lucid is bugged

Raindew — Sun, 12 Nov 2017 03:24:58 +0000

Bug type: Lag

Brief bug summary: Cannot attack.

More details: randomly stops you from attacking sometimes, and you crash after a certain time period.

Steps to reproduce: Go in lucid, try attacking, can't, the end.

Character name: huaiyue

Character level: 240

Character job: Dual Blade

World name: Bera

Date and time of the incident: Friday Nov.11th 3pm eastern time

Description of "Horntail Dominator" is incorrect

shavit — Sat, 11 Nov 2017 21:42:24 +0000

Bug type: Localization
Brief bug summary: Description of Horntail Dominator is incorrect.

More details:

The actual ATT/M.ATT gain of the Horntail Dominator buff is +30, not +40 as written.

Steps to reproduce:
1. Check attack range without any buffs other than the Horntail Dominator buff. It's documented to give 40 ATT/M.MAT and 400 DEF.
2. Repeat 1 but with the Pink Bean buff. The Pink Bean Demolisher buff is documented to give 35 ATT/M.ATT and 500 DEF. Your attack range will be higher with this one.

Nova Journey Step 4

Celest4 — Sat, 11 Nov 2017 19:39:34 +0000

Bug type: Functionality (website)

Brief bug summary:
Progress not awarded.

More details:
Step 4 of the new nova progress line doesnt work for me. Downloaded the files 7 times now but still no progres.

Steps to reproduce:
Download file.

Character name/level/job/World:
No need for this info on this bug.

Date and time of the incident (CET):
01 November 2017 First attempt.
11 November 2017 Last attempt.

I can not Paticipate MMF 3rd event

golddia — Sat, 11 Nov 2017 14:19:20 +0000

I can not Paticipate MMF 3rd event

Guild Applicants Reject doesn't work II

Roni777 — Sat, 11 Nov 2017 14:57:00 +0000

Bug type:
Guild Applicants Reject doesn't work II

Brief bug summary:
After we reject Guild applicants, close the guild tab, then relogin, the applicants will appear again. We can't reject them.

More details:
Around 2 weeks ago I submitted a report about Guild Reject on applicants that keep appearing after we close guild tab. After a few days of my report, it seems a fix have been made. After we close the Guild tab and re-open it, the applicants we rejected will not appear.

But the problem has not yet been fixed. Guild applicants will still coming back after we relogin. After i relogin or log off, the applicants we rejected before will come back on the list. The problem is still there which the applicants we have rejected will still appearing back on the list.

Steps to reproduce:
1. Make a Guild with 1 char
2. Get 10 chars + and apply to the guild
3. Login into the guild leader char again. Open the guild tab
4. Click on the guild new member application, click all the applicants and reject them all
5. Close the Guild tab
6. Log off and then log back in
7. Open guild tab and click the guild new member application
8. The applicants we have rejected before will appearing back on the list

Character name:
Redavengerz / RedNightW
Character level:
223 / 221
Character job:
Demon Avenger / Night Walker
World name:
Reboot
Date and time of the incident:

Since 8 months ago. A few fix have been made, but it still need further fix to completely fix the problem. The applicants still keep coming back even after rejected.

Snowboard Outfit off-center on Silver Husky

Nyota — Fri, 10 Nov 2017 05:20:12 +0000

The Snowboard outfit isn't positioned correctly on the Silver Husky, it's shifted a bit to the right.
Blue Husky for comparison on the left.

Silver Husky cannot wear Husky clothes

Nyota — Fri, 10 Nov 2017 05:42:15 +0000

The Silver Husky cannot wear any of the "Husky" items except the Snowboard Outfit (and the Silver Husky exclusive glasses that it came with).

Example:

Even though some of them are worded with the exact same "Husky", the Silver Husky can only wear the Snowboard Outfit.
When you try to equip one it says "You do not own a pet that can equip this item".

Both the regular Husky and Blue Husky can wear all of the above items.

Onmyouji Fan won't equip over scepters

Nyota — Fri, 10 Nov 2017 05:02:50 +0000

The Onmyouji Fan cash shop weapon cover says it CAN be equipped over beast tamer scepters but it won't let me wear it.

Can't use Maplehood Watch Coupons on Androids

Fennekin — Thu, 02 Nov 2017 08:35:22 +0000

Bug type: Gameplay

Brief bug summary: Maplehood Watch beauty coupons appear in the list of coupons that can be used at the Android Beautician (under the Royal options), but selecting it closes the dialogue without doing anything.

More details:

Tried it on Fantastical Android (F), Fantastical Android (M). Tried both hair and face.

Steps to reproduce:

1. Obtain a Maplehood Watch Face Coupon
2. Talk to Lauren at the Henesys Hair Salon
3. Select the "Royal Face Coupon (includes Murgoth and Nine-Tailed Fox Coupons)" option
4. Select the "Maplehood Watch Face Coupon" option

My android is supposed to have received one of the available Maplehood Watch face styles, but instead, the dialogue closes without anything happening (the coupon isn't consumed either).

(pic showing that the coupon does indeed show up as an option on the Royal Coupon list)

Character name: Kyun

Character level: 239

Character job: Angelic Buster

World name: Bera

Date and time of the incident: 1:20 AM PDT

Merged: Kanna: Fact or Fiction NO PORTAL

Baegals — Fri, 10 Nov 2017 04:22:37 +0000

This discussion has been merged.