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      <title>Bug Reporting - Official MapleStory Website</title>
      <link>https://forums.maplestory.nexon.net/</link>
      <pubDate>Sun, 08 Nov 2026 12:31:43 +0000</pubDate>
          <description>Bug Reporting - Official MapleStory Website</description>
    <language>en</language>
    <atom:link href="https://forums.maplestory.nexon.net/categories/bug-reporting/p307/feed.rss" rel="self" type="application/rss+xml"/>
    <item>
        <title>[Quest] Prism Perks Gem Quest Does Nothing</title>
        <link>https://forums.maplestory.nexon.net/discussion/16966/quest-prism-perks-gem-quest-does-nothing</link>
        <pubDate>Thu, 09 Nov 2017 01:48:54 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>AK712</dc:creator>
        <guid isPermaLink="false">16966@/discussions</guid>
        <description><![CDATA[Bug type: Quest<br />
<br />
Brief bug summary: Clicking on the &quot;[Prism Perks] Get the Monster Life Gem Coupon&quot; does nothing<br />
<br />
More details: Attempting to start the &quot;[Prism Perks] Get the Monster Life Gem Coupon&quot; quest via the star notifier on the left side of the screen doesn't do anything. Pressing it gives no window, and going into the farm shows no gems given. Same for all characters.<br />
<br />
Steps to reproduce: Click on the &quot;Available events&quot; star, then on the &quot;[Prism Perks] Get the Monster Life Gem Coupon&quot; quest. Nothing will happen.<br />
<br />
Character name: AK7120, AK7123, AK7124, AK7125; all characters in Khaini<br />
<br />
Character level: 43-212<br />
<br />
Character job: Multiple<br />
<br />
World name: Khaini<br />
<br />
Date and time of the incident: 8:00-8:20 EST]]>
        </description>
    </item>
    <item>
        <title>[FIXED] Dark Lords of Darkness quests missing.</title>
        <link>https://forums.maplestory.nexon.net/discussion/16965/fixed-dark-lords-of-darkness-quests-missing</link>
        <pubDate>Wed, 08 Nov 2017 22:10:38 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>YinYangX</dc:creator>
        <guid isPermaLink="false">16965@/discussions</guid>
        <description><![CDATA[Bug type: Event<br />
<br />
Brief bug summary:<br />
<br />
The Dark quests (Dark Destroyer, Dark Ringmaster, Dark Intruder, and Dark Assassin) don't get properly reset/can't reaccept after accepting the daily Dark Lords of Darkness Quest.<br />
<br />
More details:<br />
Event is suppose to go to Nov. 14, but this hapened after daily reset of Nov. 8.<br />
(anything not included in the other sections of your report)<br />
<br />
Steps to reproduce:<br />
Accept the daily event quest: Dark Lords of Darkness from star notifier. Notice that the Dark quests don't get reset/can't accept (these quests normal pop up in the star notifier after you accept Dark Lords of Darkness Daily).<br />
<br />
(if not covered in the summary)<br />
<br />
Character name: Cygnus277<br />
<br />
Character level: 214<br />
<br />
Character job: Nightwalker<br />
<br />
World name: Scania<br />
<br />
Date and time of the incident: ~Nov. 8, 21:30 game time.<br />
<br />
(mention your time zone if you aren't posting Pacific time)]]>
        </description>
    </item>
    <item>
        <title>✓ Guardian of the Five Elements Not Registered</title>
        <link>https://forums.maplestory.nexon.net/discussion/14980/guardian-of-the-five-elements-not-registered</link>
        <pubDate>Sun, 23 Jul 2017 04:01:05 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>PirateIzzy</dc:creator>
        <guid isPermaLink="false">14980@/discussions</guid>
        <description><![CDATA[Bug type: Medal Collection, functionality<br />
<br />
Brief bug summary: The Guardian of the Five Elements medal does not get registered in your medal collection.<br />
<br />
More details:<br />
The Guardian of the Five Elements medal, which is rewarded from the Mushroom Shrine Tales questline, does not get added to the medal collection.<br />
<br />
Steps to reproduce:<br />
1. Complete Mushroom Shrine Tales.<br />
2. Get the medal<br />
<br />
Character name: GreenGales<br />
<br />
Character level: 231<br />
<br />
Character job: Wind Archer<br />
<br />
World name: Bera<br />
<br />
Date and time of the incident: Irrelevant]]>
        </description>
    </item>
    <item>
        <title>✓ Mu Lung Dojo: Boss Teleportation Glitched</title>
        <link>https://forums.maplestory.nexon.net/discussion/15160/mu-lung-dojo-boss-teleportation-glitched</link>
        <pubDate>Sun, 30 Jul 2017 17:48:27 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>PirateIzzy</dc:creator>
        <guid isPermaLink="false">15160@/discussions</guid>
        <description><![CDATA[Bug type: Gameplay, functionality<br />
<br />
Brief bug summary: Bosses in Mu Lung Dojo teleport a lot more than they should.<br />
<br />
More details:<br />
In Mu Lung Dojo's recent revamp, certain bosses were given the ability to teleport randomly throughout the map. However, in the recent patch, these bosses now teleport a lot more than they should, up to 5 times in 1 second (not exaggerating). Some bosses include Faust, Crimson Balrog, Papulatus, Demolishizer, Ephenia, and Xerxes. And this isn't how it works in KMS, so it's a glitch.<br />
<br />
Steps to reproduce:<br />
1. Attempt Mu Lung Dojo.<br />
2. Fight any of the aforementioned bosses<br />
<br />
Character name: GreenGales<br />
<br />
Character level: 232<br />
<br />
Character job: Wind Archer<br />
<br />
World name: Bera<br />
<br />
Date and time of the incident: Any time after the v 1.87 update]]>
        </description>
    </item>
    <item>
        <title>Getting chat box spam with "A quest has arrived"</title>
        <link>https://forums.maplestory.nexon.net/discussion/16963/getting-chat-box-spam-with-a-quest-has-arrived</link>
        <pubDate>Wed, 08 Nov 2017 19:46:06 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Spirit</dc:creator>
        <guid isPermaLink="false">16963@/discussions</guid>
        <description><![CDATA[Bug type: Quest / Notification<br />
<br />
Brief bug summary: Ever since daily reset a few days ago, every 10 seconds I get the message &quot;A quest has arrived! Please click on the icon at the bottom of your screen.&quot; it consistently spams my chat box. All of my other characters don't experience the issue. Only this one does.<br />
<br />
More details:<br />
Pic: <img src="https://i.imgur.com/uNMRM49.png" alt="uNMRM49.png" /><br />
<br />
Steps to reproduce:<br />
Can't find a way to reproduce the bug. I was simply fighting mobs while waiting for daily reset.<br />
<br />
Character name: Evendar<br />
<br />
Character level: 152<br />
<br />
Character job: Night Walker<br />
<br />
World name: Reboot<br />
<br />
Date and time of the incident: 11/5/2017 5:00 PM MST]]>
        </description>
    </item>
    <item>
        <title>Received No Reward From the Gift Box notifier</title>
        <link>https://forums.maplestory.nexon.net/discussion/16896/received-no-reward-from-the-gift-box-notifier</link>
        <pubDate>Thu, 02 Nov 2017 23:04:46 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Nintendo</dc:creator>
        <guid isPermaLink="false">16896@/discussions</guid>
        <description><![CDATA[<a href="http://i64.tinypic.com/2vhymh2.jpg" target="_blank" rel="nofollow">http://i64.tinypic.com/2vhymh2.jpg</a><br />
<a href="http://tinypic.com/r/2vhymh2/9" rel="nofollow">tinypic.com/r/2vhymh2/9</a><br />
still having problem with the gift box notifier nothing have been fix and this happen way back in halloween event too, NExon say it would be fix but so far nothing is done ( as Expected)<br />
<br />
Character name : L0neR0nin<br />
Character lvl : 152<br />
Character Class : Hayato<br />
World : Bera<br />
Date and Time of Incidents :November 3 13:01 pm]]>
        </description>
    </item>
    <item>
        <title>No monster HP visibility</title>
        <link>https://forums.maplestory.nexon.net/discussion/16948/no-monster-hp-visibility</link>
        <pubDate>Mon, 06 Nov 2017 21:10:23 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Pluto</dc:creator>
        <guid isPermaLink="false">16948@/discussions</guid>
        <description><![CDATA[Bug type: Functionality, I think<br />
<br />
Bug Summary: Since the recent web and billing maintenance, despite setting my options to view hp and name/just hp/just name, I can't see a monster's HP or Name, including those on elite monsters.<br />
<br />
How to reproduce: Set your options to view HP and/or Name. Attack a mob. Don't see either of those things.<br />
<br />
Character: Cuteaco<br />
<br />
Level: 99<br />
<br />
Job: Xenon<br />
<br />
World: Reboot<br />
<br />
Time:  November 5th, 5:40 pm EST - currently at the moment, November 6th, 4:09pm<br />
<br />
Assistance, please.]]>
        </description>
    </item>
    <item>
        <title>Blank Maplestory Error</title>
        <link>https://forums.maplestory.nexon.net/discussion/16942/blank-maplestory-error</link>
        <pubDate>Mon, 06 Nov 2017 04:08:52 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>AntiiHeal</dc:creator>
        <guid isPermaLink="false">16942@/discussions</guid>
        <description><![CDATA[Has anyone else been getting a <a href="https://imgur.com/a/8aLz7" rel="nofollow"><b>Blank Error</b></a> after pressing the &quot;play&quot; button from the Nexon Launcher? This started happening to me tonight after I rebooted my laptop and the game.<br />
<br />
A]]>
        </description>
    </item>
    <item>
        <title>Kanna quest: “Fact or Fiction” not working</title>
        <link>https://forums.maplestory.nexon.net/discussion/16927/kanna-quest-fact-or-fiction-not-working</link>
        <pubDate>Sun, 05 Nov 2017 03:27:56 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Rylee</dc:creator>
        <guid isPermaLink="false">16927@/discussions</guid>
        <description><![CDATA[Bug type: Quest not working<br />
Description: I recently started playing with Kanna a couple days ago and I’m really loving this class. Although when I got to El Nath and talked to Alcaster, he gave me the quest, “Fact or Fiction.” He told me to go to “Ice Valley ll” and to go the market for investigation. At first I went into the market and couldn’t find anything to do with the quest. So I went on the forums to see what to do and people were saying something about there being a portal near Eileen. When I got to Eileen there wasn’t any portal and I was stuck...I really love this class and I really want to continue playing. I hope this bug gets fixed soon because I’m really disappointed.]]>
        </description>
    </item>
    <item>
        <title>Hair Salon Blank Hair?</title>
        <link>https://forums.maplestory.nexon.net/discussion/16922/hair-salon-blank-hair</link>
        <pubDate>Sat, 04 Nov 2017 19:26:38 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>DanielPhantom</dc:creator>
        <guid isPermaLink="false">16922@/discussions</guid>
        <description><![CDATA[Bug Type: Missing Hair or Text in the Hair Salon feature.<br />
<br />
Brief Summary: Hair salon, I can see the hair displayed in the overview when you click on a hair, but the name is blank. When I try to save it use it, it does not work, nor does delete the hair works.<br />
<br />
More Details: Been 5 months since I sent my first ticket about this problem, still not resolved. This isn't a problem that can be resolved by a step-by-step tutorial, Nexon has to fix this. Hair name = Rockstar (if that helps)<br />
<br />
Character Name: Sadmemories<br />
<br />
Character Level: 202<br />
<br />
World Name: Bera<br />
<br />
Date and Time of the incident: 5 months ago<br />
<br />
Timezone: EST<br />
<br />
<br />
]]>
        </description>
    </item>
    <item>
        <title>Bought char card to make lvl 150 Jett</title>
        <link>https://forums.maplestory.nexon.net/discussion/16919/bought-char-card-to-make-lvl-150-jett</link>
        <pubDate>Sat, 04 Nov 2017 17:33:58 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>tnyzng</dc:creator>
        <guid isPermaLink="false">16919@/discussions</guid>
        <description><![CDATA[Bug type: Cash item, functionality<br />
<br />
i can't record it a video now but you can check my transactions log<br />
<br />
the only reason i did this was because my old jett sp problem wasn't fixed<br />
<br />
and now i wasted nx, but now i bought nx so nexon will listen to me right<br />
<br />
i was going to buy another one too but it will be too late before i can waste more nx<br />
<br />
ign is jettca2<br />
<br />
i want a 150 jett]]>
        </description>
    </item>
    <item>
        <title>Astaroth's Door won't allow entry to Astaroth</title>
        <link>https://forums.maplestory.nexon.net/discussion/16698/astaroths-door-wont-allow-entry-to-astaroth</link>
        <pubDate>Thu, 19 Oct 2017 22:48:45 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>BuckYou</dc:creator>
        <guid isPermaLink="false">16698@/discussions</guid>
        <description><![CDATA[IGN : Jett<br />
Server : Bera<br />
Job : Jett<br />
Glitch : Attempting to enter Astaroth's door from the map before Astaroth does nothing. It should be letting us in to fight Astaroth.<br />
Fix : The door needs to be fixed to let us in the fight instead of doing nothing.]]>
        </description>
    </item>
    <item>
        <title>LUNA server - STAR's heart can't be equipped</title>
        <link>https://forums.maplestory.nexon.net/discussion/16912/luna-server-stars-heart-cant-be-equipped</link>
        <pubDate>Sat, 04 Nov 2017 00:26:23 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>lllAlonsolll</dc:creator>
        <guid isPermaLink="false">16912@/discussions</guid>
        <description><![CDATA[During last two weeks I sent some tickets to Nexon about this, and the answer is the same, that they are investigating if they can compensate us (talking about Luna players), and that they are going to post if they have news, and asking for me to keep an eye at the events announcement cause there is a possibility to get the zombies event back in the future ... I mean, we were waiting for more than a year, more than a year investigating? I know that some people has sent some tickets related to the same topic before and Nexon just answered the same. Any ideas on what else we can do to let them know that this important for us <img src="/resources/emoji/confused.png" title=":/" alt=":/" height="20" />]]>
        </description>
    </item>
    <item>
        <title>Android STAR's heart.</title>
        <link>https://forums.maplestory.nexon.net/discussion/10394/android-stars-heart</link>
        <pubDate>Sun, 05 Feb 2017 17:52:48 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Sammiey</dc:creator>
        <guid isPermaLink="false">10394@/discussions</guid>
        <description><![CDATA[So me and my 2 friends send a ticket to nexon saying that the STAR's heart that they had equipped on their androids suddenly stopped working after the migration. They first responded that they would look into it and now suddenly we get a (looks like a automatic) answer from nexon saying that the star's heart is only for the stars android. Even though we showed them screenshots of multiple characters with the stars heart equipped, but showing red because it's not working anymore. But like i said before, it used to work. Anyone else has this problem? I got the star's heart and bought a 300m android thinking it would work, since my friend had the same android. So that money went to waste. And my friend spend around 4bil 1-2 years ago on the heart, and now it stopped working so that money went to waste as well. Now it's not a whine game about the money, but the principle that there is clearly a bug and they just refuse to acknowledge it and just keep saying nothing is wrong. If anyone else has this problem, please send a ticket to nexon refering to also me and my friend so they will hopefully do something about it. This is now the 2nd time since i re-started a few weeks ago that nexon's customer support has let me down after i showed proof of their bugs. I don't get why they even have tech support if they won't fix anything.<br />
<br />
[img][/img]<img src="http://imgur.com/a/QDS1y" alt="QDS1y" />]]>
        </description>
    </item>
    <item>
        <title>[Collision] Non-Existant Collisions in MMF</title>
        <link>https://forums.maplestory.nexon.net/discussion/16900/collision-non-existant-collisions-in-mmf</link>
        <pubDate>Fri, 03 Nov 2017 02:30:29 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>AK712</dc:creator>
        <guid isPermaLink="false">16900@/discussions</guid>
        <description><![CDATA[Bug type: Collision<br />
<br />
Brief bug summary: MMF practices/actual events count non-existant collisions<br />
<br />
More details: There are times during MMF practices and actual events when your hit amount will be reduced despite not being hit by anything. This will occur no matter where you are.<br />
<br />
Steps to reproduce: Practice or go into the actual event time of any MMF Stage. No matter where you are on the stage, your hit amount will be reduced at ~1:26 remaining and ~0:57 remaining for practice, ~1:28 and ~0:59 for actual events.<br />
<br />
Character name: AK7123<br />
<br />
Character level: 212<br />
<br />
Character job: Hero<br />
<br />
World name: Khaini<br />
<br />
Date and time of the incident: 22:50 Event Time (DJ Pink Bean) 10/29, 10/30, 10/31, 11/1, 11/2; 00:05 Event Time (DJ Pink Bean 2x) 10/29, 10/30, 10/31, 11/1, 11/2]]>
        </description>
    </item>
    <item>
        <title>No SP except 4th job on Jett</title>
        <link>https://forums.maplestory.nexon.net/discussion/16211/no-sp-except-4th-job-on-jett</link>
        <pubDate>Mon, 11 Sep 2017 18:57:07 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>tnyzng</dc:creator>
        <guid isPermaLink="false">16211@/discussions</guid>
        <description><![CDATA[Bug type: Jett SP functionality<br />
<br />
Brief bug summary: Jett has no skill points for 1st to 3rd job, only 4th job. SP reset does not fix it.<br />
<br />
Steps to reproduce: Check skills on Jett.<br />
<br />
Character name: WhirlyJet<br />
<br />
Character level: 102<br />
<br />
World name: Windia]]>
        </description>
    </item>
    <item>
        <title>Cannot reject Guild applicants, Keep coming back</title>
        <link>https://forums.maplestory.nexon.net/discussion/16897/cannot-reject-guild-applicants-keep-coming-back</link>
        <pubDate>Fri, 03 Nov 2017 00:55:46 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Roni777</dc:creator>
        <guid isPermaLink="false">16897@/discussions</guid>
        <description><![CDATA[Bug type :Cannot reject Guild applicants, Keep coming back<br />
Brief bug summary: as guild leader or Vice leader, we can click on the small icon on the guild tab to accept or reject guild appkicants. But after we click reject on any applicants, close the guild tab, and re open it, the applicants will be back on the list. It is annoying since we cannot reject and soemtimes the application has more than 10 applicants which the guild cannot reject.<br />
<br />
More details:<br />
<br />
<br />
Steps to reproduce:<br />
.1 Make a guild<br />
2. get other 6 chars without guild to apply to the guild<br />
3. login into the guild leader char, click the guild application tab, and reject all of the applicants<br />
4. Close the guild tab<br />
5. Open the guild tab and all those applicants we have just rejected awhile ago will still be there.<br />
<br />
Character name:<br />
RedNightW<br />
Character level:<br />
221<br />
Character job:<br />
NightWalker<br />
World name:<br />
Reboot<br />
Date and time of the incident:<br />
Since 7 months ago until now]]>
        </description>
    </item>
    <item>
        <title>Legion Raid Damage and Coin counter not going away</title>
        <link>https://forums.maplestory.nexon.net/discussion/16893/legion-raid-damage-and-coin-counter-not-going-away</link>
        <pubDate>Thu, 02 Nov 2017 21:45:46 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>MageOfBattles</dc:creator>
        <guid isPermaLink="false">16893@/discussions</guid>
        <description><![CDATA[Character Name: MageOfBattle<br />
Class: Battle Mage<br />
Server: MYBCKN (Chaos)<br />
Date and Time: 11/2/2017 3:40pm<br />
<br />
Description: The damage counter and coin counter from the legion raid will not disappear unless I completely log out of the game. Here's a pic:<br />
<br />
<img src="https://i.imgur.com/rD8egia.png" alt="rD8egia.png" />]]>
        </description>
    </item>
    <item>
        <title>[Cash Shop] Androids cannot access Elf skin</title>
        <link>https://forums.maplestory.nexon.net/discussion/15899/cash-shop-androids-cannot-access-elf-skin</link>
        <pubDate>Sat, 02 Sep 2017 01:41:54 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>Toreishi</dc:creator>
        <guid isPermaLink="false">15899@/discussions</guid>
        <description><![CDATA[<b>Bug type:</b> Cash Item (Skin Coupon), NPC (Lauren Android Beautician)<br />
<br />
<b>Brief bug summary:</b> All Androids do not have access to the Elf skin when selecting and previewing the &quot;Skin Care&quot; option from the NPC, Lauren Android Beautician at the Henesys Hair Salon. All the other possible skin options are available for Androids, these are: Light, Pale, Tanned, Dark, Ashen, Green, Ghostly, Pale Pink, and Clay.<br />
<br />
<b>More details:</b> The latest game update, v.188 – Tune Up added 2 new skin colors Elf and Clay &quot;to all character creation options that allow a choice of skin color&quot;. The Elf and Clay skin colors are &quot;also available as Skin Care options and you can switch to the new colors using the Skin Coupon&quot;. While existing player characters can switch to the 2 new skin colors by using the Skin Coupon, Androids can only switch to 1 of the 2 new skin colors (Clay) when using the Skin Coupon.<br />
<br />
The Elf skin is not available to the following Androids: Deluxe, Fantastical, Summeroid, TOP Schooldroid, Princessroid, Halloweenroid, Shade, Zero, Orchiroid, Lotusroid, Cool Moonbeam, Neinhartroid, Disease Control STAR, Darkhound, Fairyroid, Succubus, etc. It is believed that all Androids do not have access to the Elf skin.<br />
<br />
<b>Steps to reproduce: </b><br />
1) Equip any Android with a functioning Heart<br />
2) Talk to Lauren Android Beautician in the Henesys Hair Salon<br />
3) Click on &quot;Skin Care&quot;<br />
4) Use &quot;Back&quot; and &quot;Next&quot; buttons to browse skin colors<br />
5) Elf skin cannot be found in the shop<br />
<br />
<b>Character name:</b> Tracy<br />
<br />
<b>Character level:</b> 218<br />
<br />
<b>Character job:</b> Battle Mage<br />
<br />
<b>World name:</b> Mardia<br />
<br />
<b>Date and time of the incident:</b> from August 30, 2017 4:00PM EDT to present]]>
        </description>
    </item>
    <item>
        <title>Having to re-download Maple....AGAIN.</title>
        <link>https://forums.maplestory.nexon.net/discussion/16884/having-to-re-download-maple-again</link>
        <pubDate>Thu, 02 Nov 2017 00:16:14 +0000</pubDate>
        <category>Bug Reporting</category>
        <dc:creator>YamiNL</dc:creator>
        <guid isPermaLink="false">16884@/discussions</guid>
        <description><![CDATA[After my game crashing earlier i had to restart my computer in order to be able to re-open the game, but appearantly the Launcher had other plans...telling me to re-download the game, as if it had never been installed, funny part is this marks the 8th time id have to re-download the game the past 3 months because of the game D/Cing  one of those times i had to do it because of an update going along vvith the vvhole Lag issue , after that Hurricane Maria hit me in PR and vvhen i vvas able to get internet it told to dovvnload the game vvhich is fine...only issue is that i did that about a week ago and now it making me do it again, seriously this has been a thing since the launcher came out, ive done this multiple times already and its so frustrating, honestly isnt there something i can do other than having to do this all again??????????????????????? God.]]>
        </description>
    </item>
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