Bug Reporting - Official MapleStory Website

Lucid Butterfly Stones

Raindew — Thu, 26 Oct 2017 23:42:50 +0000

Bug type: No Drops

Brief bug summary: Lucid only drops 1 Butterfly stone for some people although people hit the box.

Twisted Time not dropping in lachelein

JushiroNet — Sat, 29 Jul 2017 21:15:56 +0000

Bug type: gameplay related / monster drops

Brief bug summary:

Twisted time are not dropping in lachelein. The item description says it should drop on everything level 95 or above. It may be intended (I have no way or knowing if it is or not) but it appears as a bug.

You can see in the screen capture below that it states it should drop on all 95+ mobs.

Steps to reproduce:

Kill mobs in lachelein. I don't know if it applies to all mobs but it does apply to Gallus (level 222). They will not drop twisted time.

Character name: JushiMech
Character level: 234
Character job: Mechanic
World name: Bellocan
Date and time of the incident: July 29-30 2x weekend

Gibberish announcement when I log in.

Khongi — Wed, 25 Oct 2017 11:53:06 +0000

Issue:
Just happened today. Every time I log in or change channels I get this instant gibberish on my chat screen, assuming it's meant to be a maplestory message?

World:
all worlds except reboot.

End of File Reached [Please respond quick]

WyldeRyder — Wed, 25 Oct 2017 19:52:41 +0000

It is optimal to check this out now. It is currently affecting me in Bera CC1 Free Market <1>.
I unstuck myself by connecting to a different channel, and left the map.
Somebody might be in there with a buggy effect, equip, merch, etc.

On a side note, should I verify game files in Steam? Then again, it shouldn't let me into the game. I'm assuming Nexon Security does checksum at startup?

Toggle/Resizing Chat temporary freezes client

Its2Sharp4U — Fri, 16 Jun 2017 05:46:19 +0000

Bug type: Functionality

Brief bug summary: The function to toggle/resize chat will temporary freeze the client after hunting a massive amount of monsters and looting massive amounts.

This can be temporary resolved by re-logging in.

Character name: Its2Sharp4U
Character level: 224
Character job: Blade Master
World name: Scania
Date and time of the incident: June 16th, 2017 @ 1:40 AM EDT

Outdated brief bug summary in spoiler

Bug type: Item, Functionality

Brief bug summary: The function to toggle/resize chat will temporary freeze the client. It is unknown how this can be re-produced.

I assumed it was caused by Pendant of the Spirit but I was wrong.

This can be fixed by re-logging in.

Broke the Afterlands?

Soultacular — Fri, 13 Oct 2017 02:07:44 +0000

so what happened was that in the quest of turning day into night i battled a second time and after i finished beating all the rounds again, the guide tree thing asked me if the battle place was my kind of place and i said no, and so i went to the land of riches. heres the bug part: i did not complete the quest of changing day into night and so i am now stuck in the land of riches with no way of completing the quest of changing day into night and progressing on through the afterlands. i have no idea if this can be fixed but it is a real big problem. please make it so that i can go back to the land of battling in order to complete the quest.

Spirit Incarnation not properly dealing damage

Detrivance — Tue, 24 Oct 2017 18:11:47 +0000

Bug type: Damage not properly dealt
Brief bug summary: When shade uses spirit incarnation and has fox spirits toggled on, if it procts spirit incarnation will no longer deal damage to mobs. They will get hit and see damage being done but will not actually die.

More details: Can be seen in this video

Steps to reproduce: toggle fox spirits on, hold down spirit incarnation and wait for a fox spirit to trigger. Once it triggers incarnation will continue to attack, damage will show but the monsters will not die.

Character name: Emotion
Character level: 234
Character job:Shade
World name: Bera
Date and time of the incident: Since shade was released

Quest lookup causes horrible performance

shavit — Mon, 23 Oct 2017 23:06:04 +0000

Bug type: Performance (very high priority)
Brief bug summary: Looting multiple items at once or killing many mobs will cause massive frame drops and lock up the client for a short time.
More details: Whenever you loot items or kill a mob, the game iterates through all the quests loaded in the game (whether if they're in progress or not) and checks if the mob you kill/item you loot is associated with that quest so it can notify you about quest progress. It applies to mesos bags too. This iteration causes bad performance as the game files contain well over 15k quests nowaday.

Edit: My bad, it's just when looting mesos bags, not other items.
Non-mesos loots will cause lag too only if your inventory is full.

Steps to reproduce:
1. Use a program that can monitor FPS. FRAPS works for this purpose as it adds an overlay to the active window.
2. Get a pet that can loot items.
3. Have over 20 mesos bags dropped by mobs.
4. Walk over them with a pet.

Character name: Irrelevant.
Character level: Irrelevant.
Character job: Irrelevant.
World name: Irrelevant.
Date and time of the incident: Irrelevant.

Text errors in Oz

Hevane — Tue, 24 Oct 2017 05:38:46 +0000

There are some text errors inside Tower of Oz.
First, there appears to be untranslated text on 19f (I have seen this many times).

Here, the question is meant to refer to the 22nd floor but it seems that 43f thinks that 21f was the jump quest.

NX ITEM

ftfy — Tue, 24 Oct 2017 02:29:19 +0000

Yellow Kitty Beanie - A Perm NX HAT - Cant be found via Auction house or OWLS. Pls fix.

Sky/Background in The Afterlands is all black

ShaunDreclin — Fri, 20 Oct 2017 12:24:21 +0000

Bug type: Graphics (Environment)

Brief bug summary: The sky/background in all the afterlands zones is just solid black

Steps to reproduce: Visit The Afterlands theme dungeon

Character name: YoakeYumi

Character level: 100

Character job: Mercedes

World name: Reboot

Date and time of the incident: Oct 20 2017, 8:20AM Eastern Time

'Blazing Extinction' Causing Crash on Zakum

TAKaiser — Sun, 22 Oct 2017 19:50:14 +0000

Just a quick header, no biggee.

Name : TABlaze
Level 140 Blaze Wizard
Region : Europe
Would : Luna (one and only!)
Time when Bug last occurred : Today, Wasted 1 of my Zakum runs and Yesterday wasting both after realizing what was the cause, wasting 2 Zakum runs.
Currently using Blazing Extinction (4th Job Blaze Wizard, Big ball attack) spell is causing instant crashing and Disconnection when using it on Zakum. Have not currently Tested this on other bosses. But Zakum's a first.

Only noticed it Yesterday though. I tried the day before and worked fine. Must of been some recent small change/patch on the 20th (daily player) that has caused this because any day before the 20th was fine.

But no deal because there's other ways of killing him.

Tower of Oz, no box.

Gory — Sat, 21 Oct 2017 16:44:13 +0000

Hello!
I just reached floor 24 in the tower of oz, but when I was sent back to the lobby, the conversation with Alicia's Soul wouldn't pop up.
The game just froze there, idle animations and music still running, so I had to restart the game.
I got no box for it, so I tried getting in, and getting out at the 2nd floor, no problem this time tho.
I did get my new top floor and weekly ranking, but the box would've been nice too.

Excuse the crappy english.

Skipping trailer during startup closes the game

Mayetala — Fri, 20 Oct 2017 15:04:53 +0000

Bug type: Startup/login
Date/Time of occurrence: After the patch on 10/19/2017

Steps to reproduce:

Start the game using the Nexon Launcher, and when the trailer showcasing the update begins to play, click the mouse to skip it. The screen will fade to black, sometimes the Wizet logo will flash, and the game will close, forcing you to start the game up again.

Mihile NO "Return to Ereve" skill

Dessonance — Mon, 03 Apr 2017 13:43:24 +0000

Every cygnus knight is supposed to have this skill, including Mihiles. Its included in Mihile's skills on balance patch notes. YET if you create a mihile and skip the cutscenes you won't receive it. There are people who main mihile (including me), who still do not have access to this skill, and am obviously unable to delete my char and make a new one to obtain it.

Character Cards and allied worlds (and Legion)

AKradian — Sun, 11 Jun 2017 13:56:12 +0000

Note: I know the character card content is being removed soon, in favor of the new Legion system.
However, I suspect that Legion might suffer from the same issue. As far as I know, KMS does not have world alliances, so this aspect of Legion was not tested there.
Please test to make sure it works as it should, before the patch goes live.

Bug type: Data persistence

Brief bug summary: Logging on a character in one world of an alliance, will cause all character cards and sets to be reset for the other worlds in the alliance.

More details: Character cards and character card sets are per world. Allied worlds do not share them. This is as it should be.
However, logging into a character in one allied world will cause the cards selected for other worlds to become unselected even for those worlds, which should not happen.
I fear that the same will happen with Legion. And while character cards are easy enough to select again when switching worlds, the Synergy Grid would be quite tedious to rebuild every time.

Steps to reproduce:
1. Have characters over level 30 on two worlds of an alliance, for example Kradia and Mardia.
2. Start up the game
3. Select Kradia and a channel.
4. Click Character Cards.
5. Select up to 9 cards in up to three decks.
6. Click "OK"
7. Select a character and log into the game.
8. "Quit Game" from the menu button.
9. Select Kradia and a channel
10. Click "Character Card".
11. Observe that all your character card sets are still as you set them. Click "OK".

12. Press ESC to go back to world select
13. Select Mardia and a channel
13.a (optional) Select character card sets for Mardia.
14. Select a character and log into it
15. Log out
16. Select Kradia and a channel
17. Click "Character Card"
18. Observe that none of your character cards are selected.

Strange Sunglasses Visual Bug

Krylon — Thu, 19 Oct 2017 22:39:59 +0000

Bug type: Visual Bug

Brief bug summary: The equip seems to be positioned lower than any normal glasses equip.

More details: They are an EMS exclusive from the first version of Veracent we had and they never made them look properly like glasses.

How they look ingame on a character:

How they are supposed to look like on a character:

Steps to reproduce: Get Strange Glasses, Equip them, Look weird.

Character name: Haku

Character level: 250

Character job: Kanna

World name: Luna

Date and time of the incident: /

Hot Week: October 9 – 15 Sunday's Box: Disappeared

Imparator — Wed, 18 Oct 2017 19:25:47 +0000

Hi,

Like the title says, Hot Week: October 9 – 15 Sunday's Box: Disappeared after a crash while the dialog to choose which gift I wanted from the other days was on. I lost the box when I logged back in.

Server: NA
World: Reboot

Thank you,

Imparator

Murgoth 1v1 Bug

Fuschia — Thu, 19 Oct 2017 00:38:10 +0000

If there are only two players in the lobby, both having a large level difference, the lower level player can only deal 1 damage to the dungeon mobs.

Change Region button is missing after logging in

GoldAdventurer — Wed, 18 Oct 2017 20:39:02 +0000

The new Change Region button is missing after launching the game.
It appears only after choosing a world, moving to the Character Selection Screen and then pressing ESC to return to the World Selection Screen (anyway, I would prefer to have the Back button additionally to the ESC option to return to the World Selection Screen).

Please fix this issue shortly!

Thank you for your attention.