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Trouble accessing old account!

OutcoldxOutcoldx
Reactions: 200
Posts: 3
Member
in Tech Support
I am attempting to access an old account, and it seems I can't recall the password, however when I attempt to password reset, I get the error message " Either this account doesn't exist or the password is incorrect. Please try again." so I attempt to create the account, using that email, and I get the error message "This ID is already being used." does this imply my account exists, yet doesn't exist at the same time lol?
.. like I said I probably haven't accessed this account in 3 or more years, so over time perhaps something went wrong.

Comments

  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited May 2018
    You can try speaking with Live Chat to determine if the old account still exists.

    https://support-maplestory.nexon.net/hc/en-us
    Regular Chat hours:
    Monday - Friday: 10:00 AM - 5:00 PM PST
    Saturday and Sunday: 1:00 PM - 5:00 PM PST
    Ban Appeals, Suspension Appeals, Rank Appeals Chat hours:
    Tuesday - Thursday: 10:00 AM - 5:00 PM PST

    They may request you provide some identification to verify that you are trying to recover the account.
    Outcoldx