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Unable to login with certain characters

bigrose89bigrose89
Reactions: 200
Posts: 5
Member
edited October 2021 in Bug Reporting
I was logging in as hayato then I got a pop-up saying "Having trouble logging in?" then when selecting other characters, crash out.

Affected classes atm are:
Hayato
Jett

I logged in with other characters, they seemed fine.

Comments

  • NeospectorNeospector
    Reactions: 9,530
    Posts: 2,129
    Volunteer Forum Moderator
    edited October 2021
    This is a known issue.

    Please submit a ticket to support and they'll help apply a fix to your character.
    Ghiblee
  • bigrose89bigrose89
    Reactions: 200
    Posts: 5
    Member
    edited October 2021
    @Neospector

    I did what you said, my said characters can log in now thank you.
  • GhibleeGhiblee
    Reactions: 3,775
    Posts: 679
    Administrator, Moderator, Nexon
    edited October 2021
    Hello!

    We just applied a fix for the issue where some players received "Having trouble logging in?" error message when attempting to log into specific characters. Please try logging into your affected characters once again and let us know if you still experience this issue!