Hello, i can't make a bug report and idk what to do. 1 of my heros is crashing when i try to log in. i went to afterlands when the first crash happend and now i cant log in on that. all other heros work fine. can u help me?
Hey, I am at a very bad spot right now, over the past few weeks, there have been events going about helping with each persons progression in the game of course at the expense of some money. I myself have spent quite abit in the game the past few weeks and have been working on some things in the game. I was going through my inventory to check on what i would want to spend my neo stones for and i realised that a real arcan weapon i have been working on which ive spent some billions of mesos on and some nx and some violet cubes on is no longer there. I spent quite alot fo money on that and i think i may have accideentally extracted it or dropped it but basically i just lost it. I am very lost right now and dont know what to do i really need it back and i cannot afford to lose that weapon. It has no star forcing on it or scrolling but i has an lpot of 30% IED, 30% Boss damage and 10% ATT on it with a 133 attack power and 66 dex flame. Please help me get it back...
I guess you're the one I need to contact. Submitted a support ticket but they just sent me to you.
"I made a forum on https://forums.maplestory.nexon.net/categories/suggestions-and-feedback (see the link above) and posted it to a couple of friends. Both of them say that even tho they submitted a post it hasnt shown up yet.
Both of them had their accounts on the website for over 24 hours."
I know you are busy but if possible can I ask for your assistance in looking into a ban due to the Safety Gem Maple points compensation. My account must have been banned for the issue and I originally put a repeal ticket last week and have yet to hear back. If possible could I ask you to look into the issue please?
I was wondering if there is any updates yet on the maple hotel event closing a day too early! I had roughly 30k coins and 9 damage skin coupons on two characters that are now set to expire since I couldn't claim the last damage skin coupon on the last day. Please address this issue!!!
I've private messaged you about my account that was falsely banned yesterday. I know you're busy, and you get requests like this all the time, but it would mean a lot to me if you could find the time to read it and help if you can.
I was told by a friend you would be able to help or contact me about a problem I'm having with my support submissions being marked as solved without replies. I don't know where else to turn at this point and am hoping you'd be able to shine some light on this problem. As well to let you know ahead of time this is about my original account getting banned three years after I stopped playing maplestory. IGN:Mannyxlr8 Server: Bera banned in 2014 if im not mistaken and I stopped in 2011. Appreciate if you could help me somehow at least on details why it was banned to begin with.
There is a glitch with moonbogglers quest. It will not let me accept the quest to kill 200 monsters to obtain the nx cosmetic item. There is a thread opened in maple forum with other players having the same issue as I. Please fix it.
Hey Ghiblee, I am having a problem with the tynerum quest not showing up on my character after completing the chrimson heart quests. I don't know how to fix this, if there is anyway to do so please message me back. Thank you.
Hey man i see you get hit up a lot about bans, Ive recently been banned in town (Patheon) I was spell tracing my gear while I got hit with a DC then went to log in with the message of a perm ban, this account is my only account i don't buy FZ service FS service my accounts at least 12-13 years old I've sent a ticket in I bought a all day x2 exp card on my adele too which is going to waste missing out on DMT too is going to hurt thanks Ghiblee if you can help in anyway
Gm Ghiblee. I please ask that you look into my account. I haven't done anything wrong . World Aurora Ign: ElxArk. I got banned in the Rise Salon when i was afk for some unknown reason. It happened during the false ban wave. Please I just want to play.
Hola Mr. GM!!
Please investigate my account personally.
I have never committed irregularities against the server.
It is more than 20 days that I find myself banned for unknown reasons.
Hello GM Ghiblee,
I introduce myself, I am the leader of the Impera Guild in Bera, before the renewal of the Guild I had rank 2, and my account was banned by RMT a few days ago, but I received mesos because I am a frenetic service provider that is not illegal in the game, I accept many mesos exchanges per hour of service (between 50m and 80m per hour) and, per delivery, between 10m and 15m, I would like you to do a new investigation, since in the first ticket I do not mention that it sold frenzy service , I hope you understand, in my country there is no way to receive money online, I could not exchange mesos for real money, it is absurd, it is crazy to receive an answer that seems like a copy of another case, especially when it is such an important case .
I am MVP Diamond in the last event of the book of the philosophers I spent 600k of karma koin and the next day they take away my account, how is it possible that they do this to their players.
i believe my account was one of those accounts that got falsely banned and it's tickets ignored like you see a lot of people writing... the account is email@example.com
i spend over 15,000 USD in NX for this character just to get kicked out of the game and now all of my effort and money was lost. i waited a lot of time for nexon to admit that there is a false ban issue and now finally you did, please help me here
I would like to ask you for help since each ticket I send to the support ends in the same copy and paste response.
My account was banned while afk in the free market, the reason they give me is that I was hacking.
Here is a compilation of people who happened the same thing in a short period of time: http://forums.maplestory.nexon.net/discussion/28563/false-bans-back-again/p3
Please help us
My account was banned during the 2x event on the 9th of May. This ban was triggered by my Kanna skill activating multiple times due to the server lag at the time. I've submitted multiple tickets but I keep receiving the same copy/paste response from GMs which is really upsetting because they are accusing me of hacking even though I wasn't. My support tickets are #946490 and #945225 and I was wondering if you could help because I really want to play again. Thank you!
Hey Ghiblee, My account has been recently banned yesterday during the 2x event. This ban wave apparently only happens to people who play Kanna. Do you know if we will be able to recover our accounts, I did send in a ticket but judging from previous people told me to come and ask you for help, I have video evidence of me playing just a few minutes before the ban was issues, I'm not sure exactly what to do, please help, I do love this game and I have been playing it for a while now I did just recently get back into it. My support ticket number is #943740. Thank you