The forums offer up lots of good criticism and when Nexon does follow the criticism, it improves the game and everyone is happy. Communication with the company like this is grand, and lets the community come together to share their ideas and experiences and even just interact with each other casually.
It also allows the company to see how many people care about a certain thing. I could write more but eh...
Overall, removing the forums would be a big misstep. Sure, there's a lot of needless complaining but removing everything, even the good criticism, is not a solution. It's just creating another problem.
(By the way, the Community Manager, the person who rules over these forums, does not need to answer tickets and fix issues. Their job is to relay information from community outlets to the higher ups. It is quite literally their job to "respond to poorly put-together demands.")
This is pretty much agreeable. One of my problems is that higher-ups never get back to us about ideas relayed and it seems that those suggestions or bugs are trapped within an endless loop or discarded without noticed.
I would love that communications be strengthened between community and company. Many great things can become a reality, but without the lack of co-operation is where we are right now.
Many players are enraged for so many underhanded ninja changes that we never agreed to, or beyond the point of too broken to absolute trash. Along with real problems almost never being resolved.
It has been echoed out so many times as a broken record from multiple forum members. From the recently freshly locked threads I can only assume that the Community Manager cannot take criticism. No warnings, just immediate thread lock without anyone able to respond to an official reply. It's like being the last post for a "last post wins thread" then locking it. I consider that cheating and unfair, and a false sense of resolution.
In the past we've been through worse but there was proper criticism and being closely watched by moderators. Now if you take a single shot at a certain individual or group based on their ideas and thoughts it's an immediate thread lock.