Another update!
We are still looking into the technical problems that initiated the issues experienced in Reboot during our recent DMT event, as well as exploring several options to better compensate Reboot players. We are aware players are waiting for updates regarding the matter and we apologize for the delay. We will try to provide more detailed information in our next announcement.
Hello,
Thanks Okhura for making this post!
We are well aware that there are improvements that can be made with the way we deal with and manage our Official MapleStory Discord. We'll review all the feedback and have an internal discussion about how our Discord management can be improved.
Thank you.
Hello,
We wanted to provide an update for everyone.
First, thank you for your patience. As mentioned on this post, we did temporarily disable banning accounts with this criteria during the investigation. Since this is the case, the bans that were placed after our announcement on June 22nd would be a separate matter.
We would like to share that we've completed the investigation and have released the accounts that were incorrectly banned from this criteria.
As long as you've submitted a ticket concerning the recent ban, it will be included in our investigation. It's okay even if your ticket status is indicated as 'solved'.
We are aware of the recent false ban reports in the Community and are investigating the issue.
We temporarily disabled banning accounts with this criteria and will continue to monitor during the investigation.
If you were affected by the recent bans, please submit a ticket to our Customer Support (https://support-maplestory.nexon.net).
If you've already submitted a ticket, there is no need to submit a ticket again.
