Khongi

HHG1 wrote: »

Firmly ask to have it escalated to a senior GM, link the support page you've linked here along with all the ticket #s and screenshots of the character having the hair.

Do this, I've done it twice over my life of playing and asking for it to be escalated works HOWEVER you do need to provide oodles of detail on the ticket for it to be considered a looking into, get your friend to do everything HHG1 said, but also if they have loads of screenshots, and you, of them with the hair then create a imgur album (or similar) and frigging go to town, all different dates (it helps if the hair is shown during different events like Halloween and Christmas because they time stamp the screenshot) and then add that link to the ticket as well. They will have to repeat themselves and then link every ticket number relating to this, give them your ticket numbers too. Can't stress it enough, as cheated as they feel right now they need a cool head writing the new ticket and it needs to be detailed (if they're not the best at grammar or spelling have them run what they type through a grammar / spell check program free online then cut and paste into the description.) This needs to be the most serious ticket with nothing but facts and no emotions, no "this is unfair" or "this makes me want to quit", needs to be facts.

It takes time but like any customer support (and this is a lesson for real life too) there is a hierarchy and if you're in the right you chase that higher and higher until you reach that person who can help, in this case immediately start the ticket saying it hasn't been resolved and you need it escalated.

Tropism wrote: »

Just want ya’ll to know I came from google. Haha, I also hadn’t come back to the game in January.

With that being said, I hope there is another inv transfer this year.

Ha! My google search also gave me this. Would have been nice to have one while the MS2 players like me returned to the fold and weren't around in Jan. So much has changed in a couple of years, new classes. Oh well, hoping for one but from earlier posts looks like I won't hold my breath.... though a repeat performance of 2018 frequency would be sweet.

Hey hey,

Thanks so much for implementing a way for pets to stand away from us when we stop, that was a nice addition to the game. Could it at all be possible to now find a away for them to not stand on top of us when we're moving please?

Before the Evangelion patch when we moved the pets walked away from us either in front or behind, now they are glued to us which is annoying AF.

Thanks for listening.

I think the IGN would be a nice addition because how else do we now protect ourselves from buying duped items?

Wasn't there a mass ban recently (<12months) focusing on players who purchased cheap dupe items? Unless Nexon doesn't plan to do such a sweep in the future I don't know how we can protect ourselves from buying duped items from the bots /exploiters now

as long as I can make myself look just like smexy eye patched, red clad, Asuka-chan... ... then I'm good. Totally fine with this.