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Ahoys from CM Arwoo~

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  • ArwooArwoo
    Reactions: 945
    Posts: 24
    Administrator, Nexon
    edited March 10
    I've been a community manager for three different games and the MapleStory community is very different from all past experiences. What I enjoy is the level of enthusiasm and concern that the community has shown towards my introduction! However, I do feel that there is a lot of misconception with what is expected from a CM within this community. Of course, this was something I knew I was getting into when reviewing past posts and discussions.

    Am I excited to be a part of this community? Absolutely! But currently, the forums primarily appears to be a platform for discussing issues within the game. Does that mean I think that game related issues being brought to our attention shouldn't be the case? Absolutely not! However, when we have dedicated sections for such discussions I'd like to see General Chat filled with more well... Community!

    My hope is to have both vocal feedback, and the fun that comes with having a community on the forums.
    RaysOffice2016
    I have a question for you? What do you like about your new placement here for being a CM! Were you nervous for the position? Did you know what you were getting yourself into? Are you excited to be a part of the Maple Community? I just want to hear your feedback on that because each CM that we had in the past were different. Thanks. Happy Mapling! Arwoo!

    PS> Sorry for being a little to excited for next week! I'm just happy that they got a New CM and that you will do great as a Team! :)
    I'll reserve the details for these questions to the livestream, but I can let you know that both are in discussion!
    AlexandreFournier
    WELCOME :D

    Hope you enjoy your time with us, allot of people have a million questions for you.

    My question for the live stream:

    Will we ever get the updated Crusader Codex book? The new one looks better and is way more functional.
    Will we ever get the updated Cash Shop UI? It seems nicer to look at, and doesn't have all those redundant and frankly ugly empty spaces all over. It would be awesome if we could have these.

    Thanks :D
    Yes! We recently removed unused NPCs and removed unnecessary graphic details from the background to reduce the strain some users may have been facing. However, we're aware that this wasn't enough and we're trying other means to reduce the lag players are experiencing.
    Crusector
    ok here comes the big question will nx ever fix the event hall ?
    It's not a bad idea, however, I do regularly check up on the Feedback/Suggestions along with the Bug Report sections. Now that I will be posting, I plan to address certain topics to keep you guys informed on what the status is in regards to the bug or Feedback/Suggestion.

    Please note that I have a very busy agenda! While checking up on the community's temperature is absolutely one of my bigger responsibilities, so is driving our social media. There are actually 8+ communities that I must tend to on a daily basis! While my responses may not be the swiftest, I can 100% guarantee that I will respond to pressing issues and give input on feedback posted here.
    forumsareannoying
    @Arwoo
    I have a great suggestion to help you out! Why don't you start a mega thread and sticky it to the top of the appropriate forum sub-section. Seperate them by questions, suggestions, and issues. And then seperate each one by their current status. Like which things have been answered/resolved/approved, what's pending, and what gets rejected.

    And you can update the thread on a weekly, bi-weekly or even monthly basis. Trust me when I say this, forumers are unforgiving when it comes to introducing something and then never following-up. What we want more than anything is good communication and reasonable transparency. So far your words have provided me with hope for this game.
    Ahoy, MakazeKiba! Perhaps we can take some suggestions to revise the RP shop? A suggestion thread would be a great start to see some change going there!
    MakazeKiba
    Well, looks like we got a new sheriff in town.

    Pleasure to meet ya, Arwoo.

    Most folks already hit most of the more critical nails on the head, but I was wondering about revisions (more like additions) to the RP shop.

    Namely, the addition of a monthly allotment of RP store bonus potential cubes and nebulite tickets.

    While not nearly as critical as botting and login issues, I ask that more light was shed on adding these items, for the sake of better equality ingame between f2ps and p2ws.
    I try to check it everyday, but my response may take more time.
    TheHoA
    I have an important question for our new CM - how often do you check the Suggestions section?
    Perhaps we should have a suggestion thread for what styles players would like to see in the Royals? However, from my experience with people who frequent Henesys, people tend to lean towards the same style. Where's the diversity?!
    StellarDemon
    Can we finally get the royals we want and not poop? It took like 3 months to get 1 new hairstyle and it was baaaaaaaad -cough really want the new male hair, been posting about it for weeeks-
  • AKradianAKradian
    Reactions: 16,370
    Posts: 2,280
    Member
    edited March 10
    Regarding the Rewards Shop, there's no need for yet another suggestions thread.
    It's always the same things that have been asked for:

    1. Pets (in Reboot and non-Reboot servers)
    2. Water of Life (in Reboot)
    3. Bonus Potential Cubes
    4. Nebulite fusion tickets and diffusers (general clue: anything sold for meso in Reboot's Cash Shop or in-game potion shops, should be available for Reward Points in other servers).
  • AKradianAKradian
    Reactions: 16,370
    Posts: 2,280
    Member
    edited March 10
    Arwoo

    Please note that I have a very busy agenda! While checking up on the community's temperature is a absolutely one of my bigger responsibilities, so is driving our social media. There are actually 8+ communities that I must tend to on a daily basis! While my responses may not be the swiftest, I can 100% guarantee that I will respond to pressing issues and give input on feedback posted here.
    Here is something that Nexon seems to miss: "driving social media" and advertising in general can only do so much, when the product itself is deeply flawed.

    For the V update, the hype was done perfectly. The micro-site, the videos, the games, the teasers, mostly went perfectly.
    But all that went to waste when the patch hit and with it connectivity and stability issues. People who had quit years ago and came to check out the 5th job patch, gave up after fighting to get the game to install, launch, or stay connected.
    I'm sure you have the actual numbers, and know exactly how many people installed Maple in November and December, and how many of them gave up on it even before schools' winter break ended.

    What I'm getting at is this: "driving social media" is all nice and good, but the best way to make a happy community is to fix the game.
    I know you're not a programmer, or a CS agent, or a producer. But you are our point of contact to all of those. And we need you to do your utmost to get those other departments to make the game playable and enjoyable, because at the end of the day, if it isn't, then all the memes and videos and contests and streams and meet-and-greets will fail to make a happy community or a growing customer base.

    And in order to fix the game, Nexon needs to listen to the players. You are Nexon's ears. Listen to us, respect us, don't try to placate us with formulaic responses we know, from years of experience, to be false, and then maybe this game will take a turn for the better.
    Bahamut_XSadVirginFennekinKylehell007PirateIzzyKlaraIts2Sharp4UBooberpuppyIvangoldMews
  • TanyaTanya
    Reactions: 885
    Posts: 58
    Member
    edited March 10
    Welcome Arwoo :) Good luck in your new role, I hope you enjoy it!

    I have a few questions about areas and items that were removed from the game.

    My first question is about areas that have been "closed off" for a loooooooooong time such as neo city - is there a schedule to getting these areas back up and running? If so, is there a place where we can keep updated on these?

    My second question is a small one about the removal of item cores from evo lab. :P Will these ever be obtainable again? If Evo lab is here to stay, it would be nice to be able to obtain item cores through quests or even events. I've been told that they were removed because people were abusing the system - removing one of the "core" functions of evo lab seems drastic. Limiting them to quests or events would give the player the occasional reward cores, without abusing the system.

    Also I'd like to pass along feedback. I reported a really small glitch and then the Nexon Team fixed it. It was wonderful to have this fixed so thank you guys! I have had glitch reports shrugged off in the past, so having one actually get fixed is a good sign to me and I hope Nexon is moving in the direction of taking player reports seriously. Most players here just want to make the game better & I think an active presence in the bugs & glitches forums will go a long way.
    Kylehell007
  • NeospectorNeospector
    Reactions: 3,545
    Posts: 525
    Volunteer Forum Moderator
    edited March 10
    Tanya
    My first question is about areas that have been "closed off" for a loooooooooong time such as neo city - is there a schedule to getting these areas back up and running? If so, is there a place where we can keep updated on these?
    Kerning Tower was released just recently. We'll be receiving an updated Omega Sector (level 165+) next in a couple months.
    https://orangemushroom.net/2017/01/18/kms-ver-1-2-271-maplestory-beyond-union-2/
    The storyline will involve the Mesorangers and a new alien villain.
    image


    If you want to keep track of these areas, watch the KMS update notes for details. The only two left are Fiona Beach and Terra Forest/Neo City, although KMS may be working on an Azwan update before that.
  • JulyJuly
    Reactions: 1,515
    Posts: 171
    Member
    edited March 10
    Hey Arwoo nice to meet you.

    live stream in twitch? you can count me in!

    good luck with your new role :)
  • ArwooArwoo
    Reactions: 945
    Posts: 24
    Administrator, Nexon
    edited March 10
    Ahoy, everyone! I just wanted to thank everyone for the warm welcome before I closed out this thread.
    I'll see you guys on next week's livestream and you'll see more of me around the forums along with our many other community platforms.

    If you guys see me in-game, don't be shy and feel free to say hi!
    Its2Sharp4UMaplerOver9000AlexandreFournierRainbowGal
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