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My characters are all gone

MKeat0nMKeat0n
Reactions: 200
Posts: 2
Member
edited July 16 in Tech Support
Hello guys,

I just downloaded Maple again today after a year break, maybe a year and half. I login and find all my characters are gone. I can still find them on the rankings so I don't know what has happened. Does anyone know and how to fix this?

Thanks

Comments

  • AKradianAKradian
    Reactions: 22,750
    Posts: 3,308
    Member
    edited July 16
    Are you sure you're logging in to the right account and world?
  • MKeat0nMKeat0n
    Reactions: 200
    Posts: 2
    Member
    edited July 16
    AKradian wrote: »
    Are you sure you're logging in to the right account and world?

    Yes as I only have one account. I played on Windia and Reboot, my characters are gone from both worlds
  • AKradianAKradian
    Reactions: 22,750
    Posts: 3,308
    Member
    edited July 16
    And yet they are on rankings for Windia and Reboot?
  • DarkPassengerDarkPassenger
    Reactions: 1,980
    Posts: 832
    Member
    edited July 16
    Try maplestory support, submit a request

    https://support-maplestory.nexon.net/hc/en-us
  • AlexFAlexF
    Reactions: 4,985
    Posts: 1,188
    Volunteer Forum Moderator
    edited July 17
    Heyo,

    I'm sorry to hear that you're having an issue with your account. When it comes to things of this nature, the forums aren't the best place to get it resolved. Please go to MapleStory Support Website and have open a ticket with the support team. These guys have the ability to look into your account and come to a resolution.

    Thanks and good luck!