[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.249 - Minar Picnic Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

MapleStory APPCRASH error

GaiaGaia
Reactions: 100
Post: 1
Member
edited August 2018 in Tech Support
I've every time I try loading MapleStory the Nexon Game Security icon flashes for about a second and then I'm presented with two error messages:
Problem signature:
Problem Event Name: APPCRASH
Application Name: maplestory.exe
Application Version: 8.197.3.0
Application Timestamp: 5b6d3446
Fault Module Name: PCOM.DLL
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 5b556780
Exception Code: c0000005
Exception Offset: 0001b9f9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
and
Problem signature:
Problem Event Name: APPCRASH
Application Name: maplestory.exe
Application Version: 8.197.3.0
Application Timestamp: 5b6d3446
Fault Module Name: maplestory.exe
Fault Module Version: 8.197.3.0
Fault Module Timestamp: 5b6d3446
Exception Code: c0000005
Exception Offset: 02505fab
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: b7f3
Additional Information 2: b7f35929587a8c3d97bce3c624c92ef6
Additional Information 3: ac4f
Additional Information 4: ac4fed5e32f37180d6dcc81c11b80f18


I've tried every solution I can think of and I'm still at square one.
I'm running Windows 7, clean install. Updated all the necessary .NET, and VC++, DirectX, and drivers.
I've tried using the Steam launcher but the problem persists.
No current antivirus installed. Firewall exception already created.
Have already edited SoScreenMode.
Tried the solutions by kennyabsilli and yashua here forums.maplestory.nexon.net/discussion/12170/blank-error-message/p3.
A "full shutdown" by creating a shortcut.
Run in Selective Startup.
Even the official Nexon Support "exhausted all of their trouble shooting steps" and closed my ticket.

Please, if anyone can help I would very much appreciate it!!


Side note, but also possibly relevant: I get this blank banner every time I open the Nexon Launcher: SWmPUI0.png. It overlays on every window and the desktop and won't go away unless I open the Launcher Settings and tick the "Don't show dismissed 'What's New' Pop-ups" box. However, that setting doesn't actually save and it resets every time I close the launcher. Not only that, but every time I bring up the settings before I close the launcher, it brings that banner up again. Any help for that would also be greatly appreciated!