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Character slot expansion not expanding
Bug type: Cash Item, Functionality
Brief bug summary: I used two (2) character slot expansion cards a few weeks ago, both at different times, but it didn't expand. Instead it just said i had no more and told me to buy a character slot card from the Cash shop. I have tried relogging on the day I used the item, even closing my game, but it always gave me the same message when I try to creating a new character which says that I have to buy a character slot expansion from the cash shop to be able to expand my current numbers. I currently have seven (7) character slots occupied. I don't recall it being a matter of having maxed out my character slots since i'm far away from that point. I obtained the character slot expansion items from the events offered at the time. This is the only item I have had this problem with since I had made previous purchases from the Cash shop without any problems.
Character name: lAcerl
Character level: 180
Character job: Kinesis
World name: Luna (european region)
Date and time of the incident: I dont have a specific date and time but I do recall it being two (2) weeks ago. (10-25 of November)
Time zone: UTC-03:00