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Wondroid event - DC issue on investigation mode B4

GoldAdventurerGoldAdventurer
Reactions: 3,005
Posts: 258
Member, Private Tester
edited February 2018 in Bug Reporting
Bug type: Graphical/Event issue

Brief bug summary: There is an issue regarding the Wondroid event when I try to go to fight Scenio (Computer Boss) at floor B4 on investigation mode.
Due to coming to there, there is a case where there is a floor moving above me after falling down into a pile of skulls.
At the moment I reach there I'm being disconnected from the game and an error message "Unable to connect to the game server" appears.
It's important for me to note that this is the only case which this DC issue occurs to me!

More details:
This issue occurred to me when playing the event during May 2017, too.
I hoped the issue has been resolved already but unfortunately I found that it was not resolved yet here.
It's critical because it disconnects me out from the game when I have quests in progress. Also, one count of investigation mode entry is lost without being able to use that entry with the remaining time.
There is a chance that everything will be fine and no DC issue will occur, however there is a high chance to encounter in that DC issue upon doing the same steps I described above.
* It occurred to me playing with other characters and any level, too.

Steps to reproduce: Enter again to the map and doing the same steps as I described above and in the video below.

Bug preview:


Additional bug preview:


Character name: MercedesJump

Character level: 145

Character job: Mercedes

World name: Luna

Date and time of the incident: 02/05/2018 at 11:23 PM CET


Thank you for listening and hopefully it will be resolved shortly!!
  1. Do you experience that issue too?3 votes
    1. Yes and Im from Luna world
       67% (2 votes)
    2. Yes and Im from any NA world
       0% (0 votes)
    3. No and Im from Luna world
       33% (1 vote)
    4. No and Im from any NA world
       0% (0 votes)

Comments

  • OkhuraOkhura
    Reactions: 4,185
    Posts: 594
    Member
    edited February 2018
    Is it only on this character or was it on others?
  • GoldAdventurerGoldAdventurer
    Reactions: 3,005
    Posts: 258
    Member, Private Tester
    edited February 2018
    Okhura wrote: »
    Is it only on this character or was it on others?

    It was on other characters, too, like Aran and Beast Tamer. Not only this one.
    I just provided the info for that specific character but it occurs on other characters, too. Please attempt to replicate that issue by yourself using some characters, too.

    Thank you.
  • GoldAdventurerGoldAdventurer
    Reactions: 3,005
    Posts: 258
    Member, Private Tester
    edited February 2018
    Please fix that issue too! It is working properly on MapleSEA!!!
    Please double check this case!!!!
    Looks like you ignore my request again to fix a bug!
  • OkhuraOkhura
    Reactions: 4,185
    Posts: 594
    Member
    edited February 2018
    GoldAdventurer wrote: »
    Okhura wrote: »
    Is it only on this character or was it on others?

    It was on other characters, too, like Aran and Beast Tamer. Not only this one.
    I just provided the info for that specific character but it occurs on other characters, too. Please attempt to replicate that issue by yourself using some characters, too.

    Thank you.

    I've done it several times on Luna and I am just not getting this at all.
    Have you repaired your installation?
  • GoldAdventurerGoldAdventurer
    Reactions: 3,005
    Posts: 258
    Member, Private Tester
    edited February 2018
    Okhura wrote: »

    I've done it several times on Luna and I am just not getting this at all.
    Have you repaired your installation?

    Well, I will try to do this, but please forward it for further investigation to the game team.
    There should no be a reason I will be disconnected from the game due to this.
    If needed, I will provide another video using another character I get it on after attempting to repair installation using the Nexon Launcher.
  • GoldAdventurerGoldAdventurer
    Reactions: 3,005
    Posts: 258
    Member, Private Tester
    edited February 2018
    After repairing the installation using Nexon Launcher and trying again for several times - there were some cases which there was not the DC issue,
    I was about to think it is alright, but unfortunately, it's not.
    This occurred to me again using another character.



    Date and time of the incident: 02/09/2018 at 11:35 PM CET

    I believe a fix is required for this case, so please take care!!