[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.

Check out the v.253 - MapleStory x BUGCAT CAPOO Patch Note Patch Notes here!

If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Account Billing Support

Post here regarding issues related to your account and buying or using NX. Customer Support agent monitored forum.

Discussion	Started By	Replies	Views	Most Recent
[READ ME] Account Billing Support Forum Announcement Closed	Started By: OneLetter December 2016	0	594	OneLetter December 2016
Billing Support FAQ Announcement Closed	Started By: OneLetter December 2016	0	3K	OneLetter December 2016
why i banned	Started By: twicesug May 10	0	601	twicesug May 10
Cant Buy NX With Visa Credit Card	Started By: JDFallen March 26	0	78	JDFallen March 26
I forgot to get my sign-in bonus for the event	Started By: OoXinxxoO August 2022	1	685	AKradian September 2022
NX Credit for maple points	Started By: Aerilon August 2022	0	217	Aerilon August 2022
Permanently banned for being AFK - Need Help!	Started By: MistaCaIeb August 2022	1	815	MistaCaIeb August 2022
Old account recovery (DESPERATE)	Started By: Destinyspeer May 2022	1	257	AKradian May 2022
a lot of lag in the training maps	Started By: starkillerWz October 2021	1	58	starkillerWz October 2021
Cannot redeem Karma Koin	Started By: Endeaverz September 2021	3	724	fairysss September 2021
No spot to redeem Karma Koin	Started By: dangercloserino September 2021	1	43	fairysss September 2021
Inability to message nexon customer support	Started By: Elegant_Knight August 2021	0	89	Elegant_Knight August 2021
Anyway to recovered deleted characters	Started By: Ginium August 2021	1	70	Ginium August 2021
Why am I being taxed for NX Prepaid?	Started By: ARMADA24 July 2021	1	99	ARMADA24 July 2021
Purchasing with nx credit	Started By: Bilbo2012 April 2021	1	125	Bilbo2012 April 2021
Get Nx from Brazil	Started By: Robotynick January 2021	0	90	Robotynick January 2021
cant buy NX, for how long?	Started By: WaffleDay December 2020	2	764	Neospector January 2021
Buying NX with Karma Koin but I use Steam?	Started By: Ayi December 2020	2	1.5K	Ayi December 2020
Moved: auto_awesome Quizás quisiste decir: no puedo ataca Closed	Started By: Neospector November 2020	0	1	Neospector November 2020
buy the wrong item	Started By: YACSHADOW November 2020	1	974	AKradian November 2020
Can't purchase NX.	Started By: JK474 September 2020	4	614	Zennykins October 2020
PIC reset	Started By: Snuuzer October 2020	1	52	Snuuzer October 2020