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Unable to join the Ark event

Roni777Roni777
Reactions: 1,180
Posts: 256
Member, Private Tester
edited June 2018 in Bug Reporting
Bug type:
Unable to join the Ark event / Unable to get the rewards from ark event at micro site
Brief bug summary:
I have tried to share through my facebook on the ark event at I tried to join the Ark event through http://maplestory.nexon.net/micro-site/ark. But i am unable to get the rewards/no rewards in game.

More details:
I tried to join the Ark event at http://maplestory.nexon.net/micro-site/ark. I have entered the site. After i clicked "Share for Gift", it brought me to input my login information. After that i click share gift again. And it brough me to 2 options between twitter and facebook. IAfter i shared through my facebook, it said "Shared". but after that, i didn't get any rewards mentioned. I still can click ""Share for gift" and so i click it again and try to share it again on facebook. But it still doesn't give me the rewards. Help pls. The event is almost over. i have tried this for around 2-3 days several times and it is still not working. I also sent ticket regarding this. Hope i can get help as soon as possible since the event is almost over.

Steps to reproduce:
1. VIsit http://maplestory.nexon.net/micro-site/ark
2. Click Share gift
3. Input login informations
4. Clickk share gift
5. Click "facebook"and share it
6. it brough me back to the previous page. but no rewards at all
.
Character name:
RedNightW
Character level:
lv 233
Character job:
Night Walker
World name:
Reboot
Date and time of the incident:
Tried it since 2-3 days ago. Last time i tried was around 30 mins ago

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited June 2018
    What does it show when you click the My Rewards button on top of the micro-site page?
  • Roni777Roni777
    Reactions: 1,180
    Posts: 256
    Member, Private Tester
    edited June 2018
    After i click My rewards button, it brought me to http://maplestory.nexon.net/micro-site/ark/rewards

    If i scroll down, there is "Walkthrough Maple World and earn gifts" below it "2 days left".

    Below it there are 12 empty circle with a gift icon on the righ side of it.

    Below it, there is "Track your rewards" On the rewards earned, it still shows sign " - ". There are also options NA/EU. I tried to click both, but no difference
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited June 2018
    Make sure you have adblock off and are accepting cookies.

    If that doesn't work, try using a different browser.

    If that doesn't help, try using your phone.
  • Roni777Roni777
    Reactions: 1,180
    Posts: 256
    Member, Private Tester
    edited June 2018
    I have just tried using google chrome and firefox on 2 different computers to share it and it is still not working. Also tried to restore the browser settings to default and still not working. Also i checked the browser setting and it has do adblock/no extension and it is accepting cookies. The strange thing happening is sometimes when loggin in, it says unknown error occured. So sometimes i have to refresh my browser several times or cleaning the browser to be able to login into the forum. Sometimes it says strange internet behaviour or something like that occured and it asked me to reset my password and i resetted it using my email. I don't use any VPN. But not sure if it is related to this.
  • Roni777Roni777
    Reactions: 1,180
    Posts: 256
    Member, Private Tester
    edited June 2018
    This is some screen shot that i have shared it on my facebook page through http://maplestory.nexon.net/micro-site/ark.

    L4rp923

    https://imgur.com/a/L4rp923
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited June 2018
    Contact Customer Support http://support-maplestory.nexon.net and talk to a Live Chat representative. Maybe they'll be able to see what the issue is with your account.
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited June 2018
    Try sharing via twitter and see if the issue persists
  • Roni777Roni777
    Reactions: 1,180
    Posts: 256
    Member, Private Tester
    edited June 2018
    Did via twitter. It still won't let me finish and won't give me my rewards
  • Roni777Roni777
    Reactions: 1,180
    Posts: 256
    Member, Private Tester
    edited June 2018
    zPiOEgd

    https://imgur.com/a/zPiOEgd

    My Screenshot on sharing it on my twitter
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited June 2018
    When you click share, do you wait a little bit before closing the window that says shared, cause it takes a few seconds for it to prompt "you've earned x gift for sharing x page"
  • Roni777Roni777
    Reactions: 1,180
    Posts: 256
    Member, Private Tester
    edited June 2018
    @DarkPassenger
    If you click on the imgur link i posted above, you will know that i didn't only click "Share", but i actually shared it on my facebook page. I have checked it again,and it is shown on my facebook page that i shared it. The button "share" that i clciked also turned/changed into "Shared". As i know that some people actually make use of the bug and didn't actually share it through their facebook , instead only wait for few seconds to finish the quest. after they click share. By doing this, they didn't actaully have to share it thorugh their facebook. I actually did share it and it get through my facebook page. and shared it