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I'm looking for help!!

GilgameXGilgameX
Reactions: 100
Posts: 5
Member
edited July 2018 in Tech Support
I couldn't log in today.I didn't use any hacks or assisting application.So I am wondering why my account got banned

Comments

  • AKradianAKradian
    Reactions: 40,310
    Posts: 6,340
    Member, Private Tester
    edited July 2018
    If you are banned then you should have gotten a blue notice when trying to log in, which explains why you are banned and when the ban will be lifted (if it's temporary).
    If you wish to appeal such a ban, contact customer support at http://support-maplestory.nexon.net

    If you're having other problems launching the game, you can describe them here (say what exactly you're doing and what happens as a result), or you can try asking on the official Discord ( discord.gg/maplestory ), or you can contact Nexon's Customer Support and ask for help (tell them, too, what exactly you're doing and what happens as a result).
  • GilgameXGilgameX
    Reactions: 100
    Posts: 5
    Member
    edited July 2018
    Your account has been blocked.To appeal this action, please submit a ticket a ticket at http.....com
  • AKradianAKradian
    Reactions: 40,310
    Posts: 6,340
    Member, Private Tester
    edited July 2018
    Then yes, you need to submit the appeal on the support site I linked.
  • GilgameXGilgameX
    Reactions: 100
    Posts: 5
    Member
    edited July 2018
    But I can’t log in(Nexon account). This is my second account.
  • AKradianAKradian
    Reactions: 40,310
    Posts: 6,340
    Member, Private Tester
    edited July 2018
    You can't log in to the website, either?
    Then use your other account to log in to the website, and in the ban appeal specify that you're appealing for the other account.
  • GilgameXGilgameX
    Reactions: 100
    Posts: 5
    Member
    edited July 2018
    ok