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Unsealing equips on Luna

FortunatEvanFortunatEvan
Reactions: 830
Posts: 7
Member, Private Tester
edited August 2018 in Suggestions, Feedback, and Requests
Ever since we merged to GMS, players on Luna have tried to unseal items through customer support.
I myself tried this right after the merge for my staff that was stuck on my old main.
Even after countless tickets/live chats, the only response I'd get was that they were working on it.
In the end I had to wait out my 3 month seal.

This has been the same for practically any Luna player requesting an unseal.
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Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited August 2018
    What happened after GM Raskrellia was told the durations of the locks?
  • FortunatEvanFortunatEvan
    Reactions: 830
    Posts: 7
    Member, Private Tester
    edited August 2018
    I'm fairly sure he was told they'd make a ticket for him about it so they could keep looking into it. (which didn't result into anything actually being done)
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited August 2018
    I see. Thank you for bringing this up. Seems quite unfair. I'll ask Nexon about it.