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Inefficient response on the support area
Briefly,
Account hacked, One important missing item.
It's been a month since i created my 1st ticket.
They told me to change my email address (I did that twice)
To prove my identity ( I did that as well)
They told me to show them the item I was missing (I send them a picture)
Then they told me they were moving this to the investigation department (Its been 2 weeks since then and no answers yet.)
I just wrote a new ticket and they closed it because "this was moved to the investigation department", they gave me a ticket number which the link takes me to: "The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved"
May I ask, what is going on with the service? Or the GMs doesnt care about our accounts now?
Comments
I should point out that there is almost no precedent for GMs restoring lost items; due to people attempting to scam support for free items in the past, I haven't heard of anyone getting back items they claim they lost, GMs will typically warn you about online safety, not giving away your email or password and such. The likelihood of you getting your item back is, in my personal opinion and experience, low.
You should be patient. If you want to check on why the page is giving you a 404 error you can likely contact Live Chat and give them the ticket number to double-check on the status.
https://support-maplestory.nexon.net/hc/en-us/articles/204434619-How-do-I-chat-with-Nexon-America-and-what-are-the-chat-hours-