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account inactivity suspend ?

WONDERGUYWONDERGUY
Reactions: 3,170
Posts: 503
Member
edited April 2019 in General Chat
is there such a thing as account inactivity suspend in GMS?
like loseing characters ( account progress wipe ) if you dont log for x amount of time ?
if so what are the requirements to avoid that

heard people lose chars (emty acc) mostly low lvl tho or one that "quit" for 1year or more

Comments

  • AKradianAKradian
    Reactions: 39,725
    Posts: 6,220
    Volunteer Forum Moderator, Private Tester
    edited April 2019
    GMS does not suspend accounts for inactivity.

    We did have an IGN wipe in which characters on accounts that hadn't logged in in 3 years (and didn't have a level 200 character on them) had their names changed to numbers. The characters were not deleted.

    EMS accounts that did not sign the migration form for their account data to be moved to GMS, lost the characters they used to have in EMS Kradia and EMS Demethos.

    People have reported recovering their accounts after years away, and finding none of their old characters, but some random other characters. This is either due to the account getting hacked and used by someone else, or due to the person recovering the wrong account.

    Accounts that are inactive for a long time often require renewed verification (via email) when accessed again. I'm not sure whether this is due to being inactive so long, or because of too many suspicious login attempts.
    FuhreakYinYangX
  • rizariza
    Reactions: 2,745
    Posts: 584
    Member
    edited April 2019
    AKradian wrote: »
    GMS does not suspend accounts for inactivity.

    We did have an IGN wipe in which characters on accounts that hadn't logged in in 3 years (and didn't have a level 200 character on them) had their names changed to numbers. The characters were not deleted.

    EMS accounts that did not sign the migration form for their account data to be moved to GMS, lost the characters they used to have in EMS Kradia and EMS Demethos.

    People have reported recovering their accounts after years away, and finding none of their old characters, but some random other characters. This is either due to the account getting hacked and used by someone else, or due to the person recovering the wrong account.

    Accounts that are inactive for a long time often require renewed verification (via email) when accessed again. I'm not sure whether this is due to being inactive so long, or because of too many suspicious login attempts.

    So my brother account hasn't been on for years how does he retrieve his account? Also, has there been a way to migrate accounts once you retrieve it?
  • AKradianAKradian
    Reactions: 39,725
    Posts: 6,220
    Volunteer Forum Moderator, Private Tester
    edited April 2019
    riza wrote: »
    So my brother account hasn't been on for years how does he retrieve his account? Also, has there been a way to migrate accounts once you retrieve it?

    To recover the account, he contacts Customer Support at http://support-maplestory.nexon.net

    Not sure what you mean by "migrate accounts".
    The data for EMS accounts that did not migrate in time, is gone.
    If you mean moving characters between GMS game worlds - he'll have to wait for Nexon to enable that. Same as people who have been playing all this time.
    HiredMerc
  • WONDERGUYWONDERGUY
    Reactions: 3,170
    Posts: 503
    Member
    edited April 2019
    allright thanks
    was wondering mainly for GMS
    i knew about EMS and their data migration lose