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Protect the accounts

AIphaAIpha
Reactions: 100
Posts: 2
Member
edited August 2019 in Suggestions, Feedback, and Requests
Nexon should force every accounts to add authentificator for their sake.

I played maplestory for 10 years and when the authentificator came out, I didn't bother to add it because I never had issue with hacking/keylogger.

Last thursday, I leave the game open, go to sleep (1AM), come back at 4h AM,check my emails and see someone changed my email for a test email account,changed my password and add authentificator linked to his phone.

So i click on my email to revert the email change and change the password+add security questions. I got my account back, but I can't log in because i'm blocked for the authentificator.

Since i can't log in my account, i can't go to support nexon. They ask to create a second account to have assistance. Make one, create a ticket, theres many ip connections happening on my account so they can't disable the authentificator.

The person that did that won't lift it by his own so how nexon can solve this issue?

So now I'm privated of playing the game i have played for 10 years and I will be missing many events by the time i can get my account back + losing the NX unused on the reboot server.

Thats why we all should have authentificator to advoid a problem like this to keep happening. thank

Comments

  • AggraphineAggraphine
    Reactions: 19,415
    Posts: 3,553
    Member
    edited August 2019
    There is no authenticator for gms. I think you might be in the wrong place, friend.

    Okay, apparently I was wrong. Would've been lovely to have this pointed out at any point. I'm unsure of how long it's been since I last looked into my account settings, but I'm fairly sure the option for 2FA was not there last time, and I recall no notice being made about it either.

    For any interested parties, I recommend Authy over nexon's suggestion of the google authenticator.

    Download links:
    Android
    iOS