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Cannot make a new character or enter code at login

HyattaHyatta
Reactions: 100
Posts: 2
Member
in Tech Support
So yeah... Everytime I log on I cannot make a new character as it stays greyed out and says loading data. Also cannot enter the PIC code as the mouse arrow just won't go on anything, it's like it's stuck on the border of the code box. Any help is greatly appreciated

Comments

  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited November 2019
    The "Create Character" button will remain greyed out for a short while before the game loads all the data. We used to have a loading screen, people complained, and now the data is loaded at the character select screen.

    Try waiting until the "Create Character" button turns orange before logging in.
  • HyattaHyatta
    Reactions: 100
    Posts: 2
    Member
    edited November 2019
    That worked but I still.cannot press the PIC code buttons as the arrow won't go to any buttons on the middle or right side... Would that be a loading thing as well possibly?
  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited November 2019
    No, I'm not sure why that's happening, my game is not doing anything like that.

    I would recommend performing a full shutdown of your computer, but otherwise I have no information on this.
    Hyatta