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lost all of my characters

ElvenKingElvenKing
Reactions: 100
Post: 1
Member
in Account Billing Support
Today i logged in and suddenly my characters were gone, i did not delete them in any way, nor i shared my password with anyone or at any site, the are just gone.
It appears as my account got a reset somehow and my nx balance is gone too, tho i didnt reset it.
I went off game yesterday with everyone existing and woke up today to have it all gone.

What can cause that?

will be waiting for a reply.

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited April 2020
    Sounds to me like you logged in on the wrong account.

    Note that if you log in using Google or facebook, you get a different account than typing in email and password. Even if it's the same email.

    If you still can't find your characters and NX, please contact Nexon Customer Support at http://support-maplestory.nexon.net for assistance.