[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.256 - The Dark Ride: Limbo Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Password problem

Henxd1Henxd1
Reactions: 100
Post: 1
Member
in Tech Support
Hi.
I have an old account and the account password include above 40 letters
Nexon limited the text box of the password to 31 letters so i cant login to my account
What can i do?
Btw i dont remember my email name and the security questions my account exists more than 12 years so its impossible to remember..

Comments

  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited July 2020
    You can try to recover your account by speaking with support and having them change your email.
    https://support-maplestory.nexon.net/hc/en-us
    They may ask you for information to confirm your identity, including a photo ID if necessary.

    However without access to your email it will be very difficult, as they're trying to prevent unauthorized access.