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Password problem

Henxd1Henxd1
Reactions: 100
Post: 1
Member
in Tech Support
Hi.
I have an old account and the account password include above 40 letters
Nexon limited the text box of the password to 31 letters so i cant login to my account
What can i do?
Btw i dont remember my email name and the security questions my account exists more than 12 years so its impossible to remember..

Comments

  • NeospectorNeospector
    Reactions: 9,760
    Posts: 2,146
    Volunteer Forum Moderator
    edited July 2020
    You can try to recover your account by speaking with support and having them change your email.
    https://support-maplestory.nexon.net/hc/en-us
    They may ask you for information to confirm your identity, including a photo ID if necessary.

    However without access to your email it will be very difficult, as they're trying to prevent unauthorized access.