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Recovering Old Account

Post: 1
in Tech Support
Hey guys,

Just figured out my old accounts login info and was wondering if there was a way to

1. Find out my old character names
2. Am I able to recover them and continue playing or start from scratch? Was hoping to pick up where I left off years ago!



  • AKradianAKradian
    Reactions: 39,815
    Posts: 6,243
    Volunteer Forum Moderator, Private Tester
    edited April 10
    If you did not play between January 2013 and November 2015, and did not have a level 200 character on your account, your character names were changed to a string of digits. I don't think a record was kept of their old names, but you can try asking Customer Support at http://support-maplestory.nexon.net
    Note that if they were "good" names (popular anime characters, short English words, etc) then they were likely taken by someone else after the name-wipe in 2015.

    If you used to play in EMS and did not sign the web form accepting transfer of your characters to GMS, they have been deleted and can't be recovered.

    If your characters were below level 35 and you did not play between December 2016 and June 2021, those characters were also deleted and can't be recovered.

    Otherwise, your characters are still there. Depending on when you last played, it might be better to make a new character to learn the game from the start (a lot has changed). Later on you can update your older character to fit the current standards.