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Cannot claim Explorer Redux New Journey gifts

FruitlingFruitling
Reactions: 600
Posts: 3
Member
edited June 2022 in Bug Reporting
Character: Whalfischin
Realm: Elysium
Lvl 109

I am typing Whalfischin/claim in the claim box for the lvl 100 gift and it tells me I am not typing it correctly. There are no special characters in this name. Something is not working properly. I have attempted to claim using:
Whalfischin/claim
Whalfischin / claim
Whalfischin
claim/Whalfsichin

The first option should be correct, but does not work.